Function

HR GPS - Shared Services

Our Company
 

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
 

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
 

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Location: Pune / Nagpur / Chennai (Preferred),
Work Mode: Hybrid (3 Days Office)
Shift: 9:00 AM – 6:00 PM
Experience: 5–8 Years
Education: MBA (HR / Operations) – Mandatory

Mandatory Requirements

• Experience: should have 5–8 years in HR Operations with strong end to end employee onboarding.

• Strong knowledge in New Indian Labour Laws and Compliance is mandatory.

• Should have experience of managing a team of at least 3 direct reports.

• Education: MBA in HR or Operations is mandatory.

• Strong proficiency in: MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Dashboards), PPT, Mail Merge

• Experience with any ERP- Workday (preferred)

Qualifications and Skills Required

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience: 5-8 years of progressive experience in an HR Operations or HR Shared Services role, with a minimum of 3 years in a leadership or senior specialist capacity specifically focusing on onboarding in a large-scale, multi-state or global environment in India.

• Knowledge: Expert knowledge of core HR processes, HR best practices, and deep understanding of Indian statutory compliance related to hiring, employment, and employee documentation.

• Technical Skills: Advanced proficiency in using a major HRIS (e.g., SAP SuccessFactors, Workday, Oracle) and extensive experience managing and optimizing a high-volume ticketing system (e.g., ServiceNow, Zendesk).

Key Responsibilities1. Strategic Onboarding Leadership & Management

• Design and Process Ownership: Design, implement, and continuously refine the end-to-end pre-boarding and onboarding lifecycle to enhance efficiency, compliance, and new hire satisfaction.

• Execution Oversight: Oversee and ensure the timely, accurate, and compliant collection, verification, and processing of all new hire documentation and statutory forms (e.g., identity proof, education certificates).

• Cross-Functional Leadership: Drive and manage high-level coordination with internal stakeholders (e.g., IT, Payroll, Facilities, Talent Acquisition) to ensure system access, equipment setup, and workspace readiness are flawlessly executed for Day 1.

• Induction & Orientation: Develop, update, and personally conduct comprehensive HR-related induction and orientation programs for new hires, clearly communicating company policies, benefits, and core HR processes.

• HRIS Management: Ensure absolute data integrity and timely updates of all new employee records within the HRIS (Human Resources Information System).

2. Advanced HR Query and Escalation Management

• Escalation Point: Serve as the primary escalation point for complex, specialized, or unresolved HR-related queries from employees, managers, and external partners originating from the HR Shared Services ticketing system.

• Performance Analysis: Monitor, analyze, and report on the HR Shared Services ticketing system's performance, focusing on key metrics like SLA adherence, ticket volume, and trend identification to proactively address systemic issues.

• Knowledge Base Strategy: Lead the effort to continuously improve the HR knowledge base by developing and standardizing documentation for resolutions, standard operating procedures (SOPs), and frequently asked questions (FAQs).

3. Compliance and Audit Management

• Regulatory Compliance: Ensure strict, proactive compliance with all local Indian labor laws, particularly those related to hiring, employee documentation, and HR operations.

• Audit Management: Lead and manage internal and external HR audits, including providing necessary documentation, data, and procedural explanations to ensure a successful outcome.

Preferred

• Exceptional written and verbal communication skills in English, with the proven ability to influence and present clearly to senior stakeholders.

• Demonstrated experience in project management, particularly HR transformation or process optimization initiatives (e.g., Lean, Six Sigma).

• Proven ability to manage sensitive and highly confidential information with impeccable discretion and integrity.

• A strong, results-oriented customer service mindset focused on strategic problem-solving and proactive process improvement.

• Proven ability to thrive, lead, and deliver in a fast-paced, high-volume, and evolving environment.

#LI-RS1

About us
 

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.