Hub Operating Unit Service Manager, Asia Pacific

Location:

Singapore, Singapore

Job ID:

R0135634

Date Posted:

2026-07-10

Company Name:

HITACHI ENERGY SINGAPORE PTE. LTD.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

How you’ll make an impact:

Service sales delivery

Creates, plans, and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS (the approved Service database). Promotes value-added service product offerings supporting Life Cycle Management (LCM).

Volume and profit

Achieves service sales volume by ensuring the team sells the entire service portfolio at the expected GM%. Participates in negotiations of major contracts to secure service sales volume.

Service Sales Targets

Ensures achievement of service sales targets, providing cost-effective solutions to the customers and initiating improvement plans including Advanced Services and Retrofits.

New opportunities

In collaboration with the Service sales team generates and identifies service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth.

Customer Approach

Establishes long-term customer relationships with key customers and decision-makers by understanding the requirements, and regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by the team.

Sales process

Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborates with Business Units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer’s and competitor’s solutions and marketing trends with the team.

Marketing

Acts as a marketer/salesperson of Hitachi Energy’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customers into relevant Hitachi Energy Service offerings and solutions.

Health, safety and integrity

Contributes to risk assessments related to price and quality. Registers required information into the appropriate customer database. Ensures technical reliability, safety and cost-effective solutions to satisfy customer’s needs. Complies with health and safety directives.

People leadership and development

Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise. Actively demonstrates one Hitachi Energy approach and guides direct and indirect subordinates.

Your background:

• Engineering/Trade qualifications – Electrical or equivalent, >5 years’ experience in Electrical Manufacturing or Power Industry ins similar role

• experience across Electrical Industry within construction, Utilities, Power Generation or Power Systems projects an advantage

• background in Quality standard compliance, Six Sigma, Lean Manufacturing and Continuous Improvement methodologies

• Awareness of power system technology

• Advanced computer skills across MS Office, MSTeams, Outlook, Sharepoint.

• Excellent written and verbal communication skills, high attention to detail

• Expresses opinions, able to work with multiple stakeholders and positions

Behavioural & Leadership Competencies:

Safety and Integrity: Act Responsibly - Integrity, Transparency, Safety

• Expert level, familiarize self and execute action plans for safety and integrity

• Take personal responsibility for safety of self and colleagues, do not look the other way

Customer focus and Quality - Focus Externally

• Customer & market orientation - Customers, Partners, Markets - anticipate and addresses evolving customer and market needs & build close and sustainable customer relationships,

• align the business, self and team with the customers view

Ownership and Performance - Prioritize, Act, Achieve

• Results orientation - Drive to exceed goals & Improve business practices for higher performance levels

• Strategic orientation - Define own plan within larger strategy & contribute to strategy beyond own area

Collaboration and Trust - Listen, Value, Engage

• Teamwork & collaboration - Actively demonstrate open communication, teamwork & facilitate collaboration, connect across networks

Innovation and Speed - Challenge, Create, Change

• Change leadership - Define a case for change & mobilize individuals to change

• Culture change management and effectiveness – identify and manage business culture strengths, weaknesses & act as facilitator for change

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.