Client Delivery Specialist

The Opportunity

Join the team that powers how Hinge Health comes to life for our clients and their members. As a Client Integration Associate, you’ll sit at the intersection of data operations and Customer Success, managing the file-based data connections and workflows that drive eligibility, marketing, reporting, and more. You’ll be part of the Client Delivery Team, owning end-to-end ingestion, transformation, and maintenance of our file feeds—delivering accurate, timely, and compliant data flows that reduce manual work, accelerate launches, and protect revenue.

What You’ll Accomplish

In your first 3 months, you will:

• Learn Hinge Health’s integration architecture, file standards, and core systems for eligibility, marketing, and reporting.

• Manage inbound file operations to ensure timely delivery, accurate processing, and data integrity, escalating issues as needed.

• Maintain organized file systems and documentation, including tracking data providers, formats, delivery schedules, and file storage.

In your first 6 months, you will:

• Identify, investigate, and resolve data and processing issues to maintain data integrity and meet client expectations.

• Support partner system integrations to improve user experience, ensuring smooth operations and addressing technical concerns in collaboration with Engineering and other stakeholders.

• Track and report on key performance metrics such as processing volumes, success rates, and system performance to identify opportunities for improvement.

In your first year and beyond, you will:

• Partner cross-functionally (Customer Success, Growth/Operations, Revenue Operations, Data/Engineering) to shorten time from data arrival to readiness and raise overall data quality.

• Manage outbound data-sharing processes with external partners to ensure accuracy, compliance, and timely delivery.

• Help refine and automate integration workflows, leveraging AI tools and process improvements to reduce manual work and improve reliability over time.

Who You Are

• You’re operations-minded and detail-oriented, with a strong sense of ownership for data quality and reliability.

• You’re tech-savvy and comfortable learning new tools and systems to keep complex data workflows running smoothly.

• You’re a clear communicator who can coordinate vendors, partners, and internal teams across parallel launches and ongoing maintenance.

• You collaborate effectively with Engineering teams and cross-functional partners to triage issues and ship fixes quickly.

• You embody Hinge Health’s cultural values: you’re a learn-it-all who hustles to find creative solutions, acts with accountability, and leads at all levels by proactively driving alignment and outcomes.

Basic Qualifications

• Experience working on data integrations in an operational or customer-facing context (for example, secure file exchange, data normalization, APIs, scheduling/monitoring).

• Tech-savvy with strong adaptability to work efficiently across various software systems and tools on a daily basis.

• Practical familiarity with file-based workflows and operational hygiene: data mapping, managing configurations, validating test files, and documenting SOPs/runbooks.

Preferred Qualifications

• Experience at a high-growth technology company.

• Prior experience working with healthcare-related data feeds.

• Familiarity with AI tools and workflows to streamline data operations, troubleshooting, and documentation.

• Technical skills: comfortable working with large datasets and different file types; advanced Excel skills and basic SQL skills; experience with BI and data visualization tools.

• Ability to collaborate with Engineering and cross-functional partners to diagnose issues, implement fixes, and improve systems over time.

Hinge Health Hybrid Model

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 60+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at www.hingehealth.com.

What You’ll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development and support your wellbeing with lifestyle and professional development stipends.

• Grow with us: Participate in our Employee Stock Purchase Plan (ESPP) with discounted company stock and easy payroll deductions so you can share in Hinge Health’s long-term success.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of phishing attempts: We’ve noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We’ll never ask for financial details during the hiring process and only use “@hingehealth.com” emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.