Senior Commercial Operations Associate

The Opportunity

Millions of people live with untreated or undertreated MSK pain, and our Commercial team is how we get them access to Hinge Health. As a Commercial Operations Associate on our Deal Desk, you’ll be the day-to-day partner for Sales and Client Success, owning the structuring and execution of our most complex enterprise and health plan deals from initial quote through contract signature. You’ll combine Salesforce expertise, meticulous attention to detail, and strong cross-functional collaboration to keep our “quote-to-cash” engine running smoothly and compliantly at scale.

What You’ll Accomplish

In your first 3 months, you will:

• Become a power user of our Salesforce and CPQ/contracting workflows, learning how we structure multi-product enterprise and health plan deals and maintain high standards for data hygiene and approvals.

• Serve as a reliable day-to-day partner to Sales and CS reps on standard and moderately complex deals, ensuring quotes, order forms, and key data fields are accurate and compliant with existing policies.

In your first 6 months, you will:

• Take end-to-end ownership of high-priority enterprise and health plan transactions, from Deal Desk submission through contract execution, acting as the subject matter expert on deal structure, policy, and economics.

• Drive documentation excellence by preparing and auditing BAFOs, Order Forms, and custom contracts so that pricing, incentives, and terms are reflected with “zero-error” quality in both Salesforce and our contracting systems.

• Act as the “glue” between Sales, Legal, Finance, Sales Ops and RevOps to unblock redlines, approvals, and policy questions quickly, especially during month-end and quarter-end closes.

In your first year, you will:

• Become the “source of truth” for complex deal data and health of the deal pipeline, maintaining opportunities that feed dashboards and reports used for forecasting and strategic decision-making.

• Identify recurring friction points in our contracting and approval workflows and propose process or systems improvements that reduce cycle time and improve the experience for both internal stakeholders and customers.

• Help ensure a seamless handoff from Sales to Client Success and Implementation by providing clear, consistent documentation that supports a successful client launch and long-term relationship.

Who You Are

• Detail-obsessed operator: You bring a “zero-error” mentality to contract data, pricing, and documentation, and you’re comfortable handling complex, multi-line, multi-product deals without losing the thread.

• Salesforce power user: You know how to navigate Salesforce deeply and understand how clean, structured data underpins reporting, approvals, and downstream billing and revenue processes.

• Calm under pressure: You can juggle multiple high-stakes enterprise deals simultaneously and stay organized and proactive during month-end and quarter-end pushes.

• Trusted cross-functional partner: You communicate clearly and professionally with Sales, Legal, Finance, RevOps, and product/implementation teams, knowing when to escalate, when to problem-solve independently, and how to keep deals moving.

• Continuous improver: You don’t just fix one-off quote issues—you spot patterns, identify root causes, and suggest improvements to policies, templates, and workflows.

Basic Requirements

• 2+ years of experience in Sales Operations, Deal Desk, Revenue Operations, or a closely related role supporting B2B sales (e.g., enterprise SaaS, health tech, or payer/health plan services).

• Deep Salesforce (CRM) experience, including building and maintaining accurate opportunities, products, and deal structures; experience with CPQ tools is a strong plus.

• Proven ability to manage complex deals (multi-product, non-standard terms, or multiple business lines) from initial quote through contract execution within defined policy guardrails.

• Demonstrated attention to detail and data accuracy for pricing, incentives, legal terms, and custom billing requirements.

• Strong cross-functional communication skills and comfort partnering with Sales, CS, Legal, Finance, and RevOps to resolve issues and move deals forward.

Preferred Requirements

• Experience working with health plans, large employers, or enterprise healthcare/benefits buyers, ideally in a HealthTech or enterprise SaaS environment.

• Hands-on experience with CPQ and CLM tools (e.g., Salesforce CPQ, Ironclad) to configure complex pricing and manage contract workflows.

• Prior exposure to quote-to-cash processes, including billing set-up and coordination with Finance and RevOps teams.

• Experience supporting Sales organizations during month-end and quarter-end with tight SLAs and high deal volume.

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.