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GENERAL OVERVIEW:
This role oversees and facilitates use of current state workflow and training. Participates in planning, implementation and evaluation of clinical systems and services within the Allegheny Health Network. Works with end users and management to effectively meet the best practice standards established for the use of an electronic health record & other e-initiatives while ensuring that information systems are consistent with professional standards and evidenced-based practice. Conducts oversight for clinical process redesign, metric design and consultative services for the electronic health record and other e-Initiatives.
ESSENTIAL RESPONSIBILITIES:
Acts as a liaison and translator between IT and clinicians to facilitate standard workflow, design and optimization for the Electronic Health Record. (15%)
Conducts current and future state analyses with clinical and non-clinical stakeholders and develops an efficient workflow design. (15%)
Provides ongoing support to assigned clinical areas through consistent & scheduled rounding; preparing for scheduled downtimes; and ''on-call'' per policy. (10%)
Participates in and works collaboratively on various teams and committees in order to provide insight and clarity about clinical processes, workflow redesign and standardization. (10%)
Responsible for troubleshooting, investigation, analysis, training, documentation, and ongoing support of clinical systems and other e-Health initiatives. (10%)
Travels to ambulatory and inpatient facilities, physician offices, ambulatory centers and medical malls to meet with staff, conduct analysis and support implementation and go lives. (10%)
Conducts process audits to ensure that project initiatives and best practices are being met and maintained. Conducts project development, implementation and evaluation as assigned. (10%)
Develops and provides in training and support for administrative, back office, providers and clinical staff to successfully navigate and support clinical workflows during go lives and ongoing support. Participates in and works collaboratively on various teams and committees in order to provide insight and clarity regarding work processes. (10%)
May be responsible for collecting, analyzing, training and reporting on key performance indicators including dashboards, scorecards, forecasting, trending, and tracking. (10%)
Other duties as assigned.
QUALIFICATIONS:
Minimum
Bachelor's Degree in Information Technology, management, Healthcare or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree
3 years Experience using an EMR in a clinical or work related capacity
PC skills, spreadsheet skills (Excel, Lotus), and database skills (Microsoft SQL, Dbase IV, Microsoft Access).
Valid Driver's License
Preferred
Depending on location, may require certificate from AMA approved radiologic training program or radiology degree and ARRT registered in radiography or Bachelor's degree in ASCP eligible program or successful completion of HEW exam. Must meet ongoing education requirements for certification and MT (ASCP) or equivalent or HEW certificate.
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
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