Director, Network Services
Highmark HealthCompany :
enGenJob Description :
Location: Pittsburgh, PA
Reports To: VP, IT Infrastructure and Platform Services
JOB SUMMARY
The Director of Network Services is a senior technology leader responsible for the strategy, design, operations, and continuous improvement of the enterprise network infrastructure. This role oversees a team of network engineers and architects supporting data centers, critical facility locations (including hospitals and campus environments), and application networking services. The ideal candidate combines deep technical expertise in networking with strong leadership, communication, and stakeholder engagement skills.
ESSENTIAL RESPONSIBILITIES
Network Infrastructure & Operations
Lead the planning, design, deployment, and management of enterprise LAN, WAN, SD-WAN, and data center network infrastructure across all environments, including critical healthcare and corporate facilities.
Oversee the physical infrastructure (cabling, switches, routers, wireless access points, rack management) as well as software-defined networking, configuration management, and automation.
Ensure high availability, redundancy, and disaster recovery capabilities across all network services, with particular focus on mission-critical locations.
Network Security & Application Networking
Manage network security devices and services including firewalls, load balancers, web application firewalls (WAFs), proxies, NAC, DDoS mitigation, and micro-segmentation.
Oversee application-specific networking including traffic optimization, application delivery controllers (ADCs), DNS/DHCP/IPAM services, and content delivery.
Partner closely with Information Security and Risk Management (ISRM) to ensure compliance with regulatory and security frameworks (e.g., HIPAA, NIST, PCI-DSS).
Leadership & Communication
Build, mentor, and lead a high-performing network engineering team, fostering a culture of accountability, continuous learning, and operational excellence.
Serve as the primary communicator and escalation point for network-related matters to executive leadership, business stakeholders, and cross-functional technology teams.
Translate complex technical concepts into clear, actionable information for both technical and non-technical audiences.
Drive vendor relationships, contract negotiations, and technology roadmap decisions for network services.
Strategy & Continuous Improvement
Define and execute the network technology roadmap aligned with enterprise cloud transformation, modernization, and growth initiatives.
Establish and monitor KPIs, SLAs, and operational metrics to measure network performance, availability, and team effectiveness.
Identify and implement opportunities for automation, process improvement, and cost optimization across the network portfolio.
Lead capacity planning and lifecycle management to stay ahead of business demand.
EXPERIENCE
Required
- 10 years in Information Systems or Information Technology
- 10 years of developing, presenting, and communicating technical concepts to varying audiences
- 7 years in a management or leadership role
- 7 years mentoring others in a Leadership role
- 5 years of developing strategic plans & roadmaps
Preferred
- 5 years in the Healthcare Industry
- 3 years in a leadership role executing technical capabilities that deliver significant business value
- 3 years in project management with multiple major development projects, demonstrating leadership skills and a track record of managing technical/business staff, financial resources and outside vendors
SKILLS
- Strategic Vision
- Analytical and problem solving skills
- Strong teamwork and interpersonal skills
- Demonstrated competency in understanding a service owner / product owner mindset.
- Presentation experience
- Budget administration
- Process improvement
- Strong knowledge and understanding of business needs
- Strong sense of ownership, urgency, and drive
- Ability to establish and maintain high level of customer trust and confidence
- Ability to motivate high performance, multi-discipline teams
- Technical knowledge and hands-on experience
- User experience and improving usability
- Project execution
- Relationship management
EDUCATION
Required
- Bachelor's Degree in Information Systems or Information Technology or related field OR 6 years of relevant and progressive work experience in lieu of a Bachelor's Degree
Preferred
- Master's Degree in Information Systems or Information Technology or related field
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- PMP (Project Management Professional)
- ITIL
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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