JOB SUMMARY
This role is pivotal in supporting the organization's corporate transformation and strategic planning by analyzing industry trends, competitive intelligence, and developing strategic options for executive management. The incumbent will lead the end-to-end development and execution of outbound call strategies, collaborating with the Marketing Department and Health Plan Operations partners. The role will be responsible for contributing to Federal Markets marketing materials and member communications to enhance member satisfaction and retention, managing member surveys utilizing Qualtrics, and handling various ad-hoc strategic initiatives. Success in this role requires demonstrated expertise in federal markets, specifically Medicare/ACA/DSNP, proficiency in survey development, and a strong background in member-focused communication.
This is a hybrid based role based at any of the Highmark Locations. Onsite 3 days a week. T, W, TH.
ESSENTIAL RESPONSIBILITIES
EDUCATION
Required
Preferred
EXPERIENCE
Required
Preferred
SKILLS
Excellent verbal and written communication skills
Effective time-management skills to effectively complete ongoing projects in balance with daily responsibilities
Language (Other than English)
None
Travel
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches / trains others regularly
Does Not Apply
Travel regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (sales employees)
Does Not Apply
Physical work site required
Yes
Lifting: up to 10 pounds
Frequently
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Does Not Apply
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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