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JOB SUMMARY
*If you live within a 50 mile radius of Pittsburgh PA office this will be a hybrid role requiring in office (Tuesday, Wednesday and Thursday).
This job supports the portfolio and change management aspects of key initiatives for the AI Center of Excellence. The incumbent plays different potential roles on a given to support the department, to include elements of analyzing voice of the customer data for our AI ecosystem, problem-solving, informing future feature releases in our platforms, executive communications, database management, and portfolio management. The incumbent plays a supporting role in the development and execution of the change management/readiness & adoption strategy for given initiatives. Works on multiple projects and will get exposure to all parts of the Organization while standing up a database for our portfolio of AI use cases. Supports and implements the Readiness & Adoption engagement strategy for cross-functional, enterprise, and transformation projects. Ensures seamless execution of R&A related activities across the organization by applying methodologies, tools, assessments and stakeholder analyses. Works with cross functional teams throughout the organization to implement change initiatives to support broad adoption efforts. The incumbent focus on people-related tasks, enabling teams to launch key initiatives successfully, adopt it widely and realize business value.
ESSENTIAL RESPONSIBILITIES
Engagement Planning and Execution
Support the development and execute comprehensive readiness and adoption plans for assigned transformation initiatives, ensuring smooth implementation and user engagement. This includes identifying potential challenges, developing communication strategies, and providing ongoing support to end users.
Champion a culture of change, fostering a positive and collaborative environment that embraces new technologies and processes. This includes facilitating workshops, promoting open communication, and addressing concerns.
Gather requirements and feedback from stakeholders regarding readiness and adoption needs, ensuring that initiatives are designed and implemented with user needs in mind.
Design and deliver training programs for end users on new technologies and processes, ensuring effective knowledge transfer and skill development.
Monitor and track the adoption of new technologies and processes, identifying areas for improvement and providing insights to the Strategy and Change team.
Assist in developing and overseeing the execution of the strategic initiatives. This includes conducting research, analyzing data, and providing insights to support decision-making.
Effectively communicate strategic plans, project updates, and key insights to various audiences, including senior leadership, project teams, and stakeholders.
Consulting
Inform business leaders on the value proposition for R&A.
Facilitate R&A workshops and training for change-related teams/business support needs.
Consult with business on R&A needs specific to projects they are leading.
Assess the need and plan for change management and readiness activities.
Supporting Methodology
Continuously improve R&A approach, tools and resources as growing capabilities to effectively lead change and providing change support on related projects where needed.
Develop and curate content for online self-services. Plan and develop events, such as networking and training sessions.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management, Human Resources Management or related field or relevant experience and/or education as determined by the company in lieu of bachelor’s degree
Preferred
Master's Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management or Human Resources Management
EXPERIENCE
Required
3 years with Change management
To Include:
1 year of Consulting
1 year of Project/Portfolio Management
1 year of Communications
Preferred
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
SKILLS
Analytical and Logical Reasoning/Thinking
Organizational Change Management
Project Management
Group and/or training facilitation experience
Strong communication and interpersonal skills
Relationship-builder with Unsurpassed Interpersonal Skills
Proven experience influencing others and building strong internal relationships
Proven experience interacting with senior and executive leadership.
Experience designing and delivering presentations to leaders and groups of various sizes
Strong problem solving, decision making, risk management and negotiation skills
Natural curiosity and desire to learn/know more
Ability to work independently; able to successfully operate in areas of uncertainty and ambiguity; self-starter and quick learner; calm and efficient under pressure
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Constantly
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
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