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***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***
The Business Intelligence Analyst plays a critical role in bridging the gap between business needs and technical solutions. This position requires a strong analytical skillset to understand, document, and improve business processes, coupled with the ability to leverage data and light programming skills to support data-driven decision-making and system enhancements. The ideal candidate will be proficient in gathering requirements, creating process flows, and using Salesforce, Python, and SQL to analyze data, build reports, and automate tasks.
Business Analysis & Requirements Gathering:
Elicit, analyze, document, and validate business requirements through interviews, workshops, and existing documentation.
Create detailed process flows, use cases, and user stories to clearly define system and process changes.
Collaborate with stakeholders to prioritize requirements and ensure alignment with business goals.
Identify opportunities for process improvement and automation.
Data Analysis & Reporting:
Extract, transform, and load (ETL) data from various sources, including Salesforce.
Perform data analysis to identify trends, patterns, and insights that support business decisions.
Develop and maintain reports and dashboards using data visualization tools.
Ensure data quality and accuracy.
System Configuration & Development:
Customize and configure Salesforce to meet specific business needs (e.g., workflows, validation rules, custom objects).
Develop simple scripts in Python to automate data processing, system integration, or reporting tasks.
Write and execute SQL queries to extract, manipulate, and analyze data from databases.
Participate in testing and deployment of system changes.
Collaboration & Communication:
Serve as a liaison between business users and technical teams.
Communicate effectively with stakeholders at all levels of the organization.
Present findings and recommendations in a clear and concise manner.
Collaborate with developers and other IT professionals to implement solutions.
Documentation & Training:
Create and maintain technical documentation, including system configurations, data dictionaries, and process flows
Develop and deliver training materials to end-users on new systems and processes
Sales Operational Support:
Provide operational support to the Sales Team, encompassing a range of administrative and process-oriented duties.
ESSENTIAL RESPONSIBILITIES:
Education
Required
Preferred
Experience
Minimum
Preferred
LICENSES or CERTIFICATIONS
Required
Preferred
SKILLS
Language (Other than English)
None
Travel Requirement
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches/trains other regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the-office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Frequently
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$68,400.00Pay Range Maximum:
$105,900.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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