Epic Systems Analyst - Willow Ambulatory
Highmark HealthCompany :
enGenJob Description :
JOB SUMMARY
This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization. The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity.
The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point‑of‑sale–related integrations. This role operates in a high‑volume, production‑focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput.
While the role is primarily focused on Willow Ambulatory, there is opportunity for periodic collaboration and knowledge sharing with the Willow Inpatient team to support enterprise alignment, shared medication records, and cross‑application initiatives.
ESSENTIAL RESPONSIBILITIES
ESSENTIAL RESPONSIBILITIES
Retail Pharmacy Application Support
Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows.
Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability.
Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts.
Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment.
Operational Partnership and Workflow Optimization
Partner closely with Retail Pharmacy Operations and leadership to:
Identify workflow inefficiencies and opportunities for improvement
Support new store openings, workflow changes, and operational initiatives
Ensure system configuration aligns with day‑to‑day pharmacy operations
Serve as a subject‑matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.
Testing, Validation, and Release Support
Participate in integrated testing, retail workflow validation, and upgrade readiness activities.
Support cutover planning, go‑live execution, and stabilization for retail pharmacy changes and enhancements.
Validate system behavior in production‑like scenarios to ensure workflows function as expected under real‑world volume and timing constraints.
Integration and Vendor Coordination
Support workflows that integrate Willow Ambulatory with third‑party retail pharmacy systems, dispensing hardware, and external vendor platforms.
Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail‑impacting issues.
Understand cross‑system dependencies and escalate issues appropriately when retail pharmacy workflows are affected.
Crossover and Enterprise Collaboration
Collaborate periodically with the Willow Inpatient team to support:
Shared medication records and enterprise build alignment
Cross‑application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
Participate in knowledge sharing and standardization efforts across pharmacy IT teams.
Project Execution and Production Support
Independently manage assigned tasks and small‑to‑medium retail pharmacy initiatives.
Balance enhancement work with production support and time‑sensitive retail pharmacy issues.
Provide clear status updates, identify risks, and escalate operational concerns as needed.
Documentation and Governance
Create and maintain build documentation, workflow descriptions, test artifacts, and support materials.
Follow enterprise intake, change control, and documentation standards.
Contribute to continuous improvement of retail pharmacy system support processes.
EXPERIENCE
Required
- 3 years of systems administration experience within one or more Epic modules.
Preferred
- 3 years of experience in the healthcare industry
SKILLS
- Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
- Excellent customer service skills
- Uses critical thinking skills for assigned tasks
- Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.
- Strong organizational skills in managing priorities
- Demonstrates knowledge of project management principles as they relate to assigned tasks
EDUCATION
Required
- Associates
Substitutions
- 2 years of relevant work experience in lieu of an Associate's Degree
Preferred
- Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience.
LICENSES or CERTIFICATIONS
Required
- Epic Application Certification within 6 months.
Preferred
- Epic Willow Ambulatory Certification
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$68,400.00Pay Range Maximum:
$105,900.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
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