Lead Digital Product Manager

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job plays a pivotal role in shaping the strategic direction and overall success of digital products throughout their lifecycle. This role will lead the definition and execution of key digital product capabilities, establish and evangelize a cohesive vision and strategy across multiple digital products, clearly articulate the "why" and the "what" behind product decisions, and drive the digital product roadmap. The incumbent will bridge complex technology, business, and customer needs to create innovative and remarkable digital experiences that solve critical customer problems and drive substantial business value. This individual will be responsible for defining the overarching product value proposition, outlining comprehensive vision and execution plans, securing alignment and support from senior strategic partners and stakeholders, and overseeing the successful execution of multiple product initiatives. The incumbent will foster strong collaboration with digital design, digital development, and data & analytics counterparts to ensure integrated and effective delivery.

ESSENTIAL RESPONSIBILITIES

• Strategic Product Roadmap & Backlog Ownership: Accountable owner for the digital product roadmap and backlog across multiple products or product lines. Oversees the intake and demand management process, sifting through "noise" to prioritize initiatives that deliver the greatest results and maintain strong relationships with critical stakeholders.

• Complex Problem Solving: Oversees the identification of complex problem areas, points of friction in customer journeys, and critical jobs-to-be-done. Drives the creation and rigorous testing of hypotheses that translate into innovative and impactful digital solutions and experiences across multiple products.

• Stakeholder Management & Communication: Serves as a primary point of contact for a portfolio of assigned digital products, managing relationships with key internal and external stakeholders, including executive leadership. Clearly articulates complex roadmaps, priorities, experiments, and decisions to diverse audiences, influencing and aligning stakeholders across the organization.

• Performance Monitoring & Optimization: Defines, tracks, and monitors key performance indicators (KPIs) and outcomes for a suite of digital products. Implements advanced strategies to iterate and continuously improve performance, leveraging comprehensive quantitative metrics and qualitative observations to derive deep customer insights and identify significant product improvement opportunities.

• Cross-Functional Collaboration & Alignment: Drives collaboration with Digital Product Management Hub, digital design, digital development, and data & analytics counterparts to identify synergistic opportunities, scale product capabilities, and maximize value for the organization. Ensures seamless cross-product alignment and integration.

• Vendor & Technology Evaluation: Leads build, buy, or partner evaluations and complex vendor integration initiatives. Deep understanding of potential applications of new technologies, market trends, and vendor capabilities. Evaluates the inventory of existing digital capabilities and determines if they can solve identified problems or if new capabilities are needed across the product portfolio.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 7 years of experience in Digital Product Management

• 4 years of experience in Healthcare Industry experience

• 4 years of experience in Leadership or Mentorship experience

• 2 years of experience in AI-driven software development

Preferred

• None

SKILLS

• Exceptional Communication: Excellent written, interpersonal, communication, and presentation skills, with the ability to convey complex information clearly and concisely to executive leadership and cross-functional teams.

• Strategic Leadership & Influence: Demonstrated ability to lead and influence across a matrixed organization, driving strategic alignment and urgency. Leads with a profound customer and clinician-centric lens, advocating for a combined customer and clinician view in all interactions.

• Results-Oriented & Accountable: Highly organized and detail-oriented, capable of managing multiple simultaneous strategic initiatives, assignments, deadlines, and producing significant results. Leads by example, holds self-accountable for performance, and champions all aspects of product initiatives.

• Proven Product Track Record: Extensive proven track record of defining complex product requirements, launching highly successful digital products, and scaling product capabilities.

• Collaboration & Process Improvement: Successfully partners through collaboration and drives process implementation and improvement/optimization with a strong sense of urgency.

EDUCATION

Required

• Bachelor’s degree in Business, Science, Technology, Design, Healthcare, or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

None

Travel Required:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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