Senior Healthcare Growth Operations Manager

Senior Healthcare Growth Operations Manager

This is a hybrid role to the HelloFresh Headquarters in NYC

Factor, a brand of HelloFresh, is looking for a Senior Healthcare Growth Operations Manager to join our New Channels Team. As a leader in the health-focused, fully prepared meal space, F_ is at the forefront of the “Food as Medicine Space” movement. In this role, you will be the point person for F_healthcare customers which range from health plans, hospital systems, community-based organizations and clinical researchers. For these customers and their patients, we do more than deliver meals; we deliver better health outcomes. 

You will….

• Lead Daily Partner Operations: Act as the primary ‘Point of Contact', you will resolve questions and ensure every partner request is met with a high-touch, solution-oriented response.
• Coordinate Cross-Functionally: Work closely with our Product, Supply Chain and Nutrition teams to ensure a seamless experience for patients and translate the complex needs of healthcare partners. 
• Own the Operational Truth:  You will monitor, track, and report on key performance indicators (KPIs) and business metrics across the healthcare partner portfolio. You will ensure data integrity and translate raw numbers into clear updates for internal stakeholders and partner teams.
• Support High-Impact Launches: Assist in the implementation of new partners. You will coordinate the "checklist" of launch activities, from setting up user accounts to ensuring referral workflows are correctly mapped.

You are….

• A Healthcare-Fluent Collaborator: You are comfortable navigating the specific needs of health plans and providers, translating "clinical requirements" into "operational realities" without losing a beat.
• A Strong Communicator: A versatile communicator capable of distilling complex data nuances for executive leadership while fostering alignment across cross-functional teams to drive measurable results
• A Proactive Problem Solver: You identify potential bottlenecks before they impact the partner experience and move quickly to resolve them with a "high-touch" service mindset..
• Data-Driven & Detail-Oriented: You have a "trust but verify" mindset. You enjoy digging into the numbers to ensure data integrity and can transform raw metrics into a narrative that stakeholders believe in.

At a minimum, you have:

• 6+ years of experience in account management, partner operations or healthcare services.
• Management consulting, healthcare start up and/or payor experience
• Foundational of understanding of the healthcare industry, including HIPAA
• Advanced proficiency in Excel and Google 
• Exceptional written and verbal communication skills 
• BA/BS degree 

You’ll get…

• 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.