IT Engineer, MDM Tech

Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month.

Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech.

HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future.

About the role: What's in the Box

We are seeking a skilled IT Engineer  to join the Security - Mobile Device Management Team at HelloFresh. In this role, you will be responsible for designing, implementing, and maintaining our global enterprise endpoint solutions (Jamf, Intune) where you will be required to work on both tech; ensuring optimal performance, security, and scalability. You will work closely with our end users and other team members in a collaborative, user centric, transparent, innovative, and supportive way; and ensure that all endpoint devices including workstations, laptops, mobile devices, virtual, and other endpoints are secure, compliant, and operate efficiently within our organization.

At HelloTech, flexibility and cross-functional collaboration are core to how we work. While this role is aligned to a specific Alliance, strong candidates may also be considered for opportunities across different teams or projects.

What you’ll do: The Recipe

• Design and implement new MDM processes, policies, and governance strategies for our endpoints
• Manage Configurations: Develop and implement Jamf/Intune configurations for device enrollment, application management, license management, compliance policies, conditional access, and remote actions
• Drive Process Improvement: Proactively identify process improvement initiatives to streamline workflows, automate tasks, and reduce costs. Ensure compliance with industry standards and best practices, and conduct regular audits to assess effectiveness
• Contribute to shaping the strategic direction of our MDM technologies
• Actively build and grow the team's knowledge base
• Collaborate Cross-Functionally: Collaborate effectively with cross-functional teams (e.g., IT Security, Network, Application Development) to ensure seamless integration and alignment of IT services
• Resolve hardware and software issues, documenting outcomes to support future troubleshooting.
• Monitor endpoint performance, identify bottlenecks, and optimize configurations for a better user experience. Ensure user experience is measured consistently through ticketing trends and feedback
• Implement and maintain security policies and configurations for industry-standard benchmarks (CIS, ISO, NIST, SOC)
• AI-driven process improvement: Proactively identify and implement AI-assisted tools in team workflows (e.g., automating ticket triage, drafting knowledge base content, streamlining compliance reporting) to increase efficiency
• Stay abreast of the latest Jamf features, best practices, and industry trends to ensure our solutions remain ahead of the curve

What you’ll bring: The Ingredients 

• A track record of creative problem solving and the desire to create and build new processes
• Hands-on experience with Intune and JAMF tools such as Recon and Composer, including remote and self-service management
• Good knowledge and experience in JAMF Pro and Intune administration
• Experience collaborating with cross-functional teams to drive successful project execution and issue resolution
• Experience in engaging with stakeholders across all levels, from junior staff to Senior Directors, effectively explaining complex problems and solutions by adapting your communication style to suit both technical and non-technical audiences
• Ability to troubleshoot device management and security issues, applying technical expertise to find effective solutions
• An assertive, responsible and multi-tasking approach, able to thrive in an egoless, fast-paced environment
• Experience mentoring or informally coaching junior colleagues on technical troubleshooting or tooling adoption
• Proactive approach to identifying and addressing potential risks and issues in device security, compliance, and management
• Strong documentation skills, including creating knowledge base articles and presenting findings and recommendations to management

Must-have technical skills:

• Seasoned in the domain of MDM Technologies, specifically in Jamf and Intune
• Certification of Jamf Pro 100 or Apple Device Support
• Technical expertise in managing Windows, iOS and macOS devices, including device enrollment, configuration profiles, and app deployment
• Experience in Zero Touch deployment environments
• Policy and configuration profile creation and implementation
• Experience in executing deployment plans, operational activities such as Windows,MacOS, iOS upgrades, application deployment, patching
• Experience with JAMF tools and BASH scripts
• In-depth understanding of security features such as device encryption, VPN, conditional access, and MFA

Nice-to-have skills:

• Jamf certifications (e.g., Jamf 200). Apple Deployment and Management certification is a plus
• Automating Workflows: Using Bash scripting, PowerShell and automation tools for large-scale deployments, security compliance, and general system management
• Proven ability to use APIs and other automation tools to manage and report on device management
• Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Azure Certifications) 
• Fluency in German would be an advantage

Above all, we are looking for individuals who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What we offer: The Toppings

• Global collaboration at scale: Collaborate with experienced engineers and product partners across HelloTech’s international teams, in a culture of active knowledge sharing.
• Technology with real-world impact: Build and operate modern systems at global scale, supporting 6+ millions of customers and complex supply chain operations.
• Technical/Product/Design leadership: Drive best practices and influence architecture/design, quality, and ways of working in an autonomous, product-led setup.
• End-to-end development/delivery: Drive decisions from problem definition to production, improving systems and enabling long-term scalability.
• Access to workspace at Warsaw Centre. The hub offers modern facilities including showers, breakout zones, outdoor space, cycle parking, and refreshments (coffee, soft drinks, and fruit).

Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you.  We aim to review your profile and respond within 5 business days.