At Havenly Brands, we believe that everyone deserves a beautiful home they love. Founded and headquartered in Denver since 2014, we've grown into the #1 interior design service in the country.
We believe home is a place for personal expression – a place that can inspire, comfort, delight, and work hard for you. We believe that a home should be livable, not precious; distinctive, not bland; beautiful, but attainable. That’s why we’re bringing together best-in-class home brands alongside innovative designer services to offer unprecedented access to personal, inspiring design. We’re building this generation’s premier destination for all things home.
Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, Burrow, The Inside, St. Frank, and The Citizenry. We employ 230+ people in 25+ states in both corporate and retail roles. Our family of brands is growing and we’re looking for amazing people to join us on this journey!
Position Overview
We are seeking a highly organized, proactive, and solutions-oriented Facilities Manager to oversee facilities operations across our growing portfolio of 20 locations nationwide, including 18 retail stores and 2 corporate offices.
This role serves as the primary point of contact for all facilities-related matters, vendor relationships, and maintenance projects, ensuring our locations remain safe, functional, well-maintained, and aligned with company standards. The ideal candidate thrives in a fast-paced, high-growth environment, can manage multiple priorities simultaneously, and possesses the ability to create scalable processes while maintaining exceptional attention to detail.
What You'll Do
Facilities Operations
- Oversee all facilities-related operations across 20 locations throughout the United States, including 18 retail stores and 2 corporate offices.
- Serve as the primary point of contact for all facilities maintenance, repair, and operational needs.
- Manage and prioritize incoming facilities requests and tickets from store and office teams, ensuring timely resolution and communication.
- Maintain detailed records of all open projects, service requests, preventative maintenance schedules, and completed work.
- Ensure all locations consistently meet company standards for safety, functionality, cleanliness, and appearance.
Vendor & Landlord Management
- Own and manage all vendor relationships related to facilities operations.
- Coordinate and oversee service providers including, but not limited to:
- HVAC
- Electrical
- Plumbing
- Elevator maintenance
- Painting
- General contractors
- Cleaning services
- Emergency repair vendors
- Source, negotiate, and manage vendor contracts and service agreements.
- Establish service-level expectations and ensure vendors deliver high-quality work on time and within budget.
- Serve as the primary liaison with landlords and property management teams to address facility-related issues and lease obligations.
Project Management
- Manage facilities-related projects from planning through completion, including repairs, maintenance initiatives, store refreshes, office improvements, and capital projects.
- Develop project timelines, track progress, identify risks, and communicate status updates to stakeholders.
- Coordinate multiple projects simultaneously across a geographically dispersed store fleet.
- Ensure projects are completed efficiently while minimizing disruption to business operations.
Budget Management & Reporting
- Develop, manage, and track facilities budgets across all locations.
- Review, approve, and reconcile vendor invoices and project expenses.
- Identify opportunities to improve operational efficiency and reduce costs while maintaining service quality.
- Maintain accurate reporting on project spend, budget performance, and facilities-related expenses.
- Partner closely with Retail Operations, Store Leadership, and Finance teams to align facilities priorities, manage project budgets, evaluate spending, and ensure successful execution of maintenance, repair, and capital improvement projects.
Process Improvement & Communication
- Create and implement scalable facilities processes that support a growing multi-location business.
- Establish systems for tracking work orders, vendor performance, preventative maintenance, and project status.
- Provide clear, consistent communication to internal stakeholders regarding project timelines, open issues, and resolutions.
- Continuously evaluate workflows and identify opportunities to improve efficiency, responsiveness, and service levels.
Cross-Functional Partnership
- Collaborate closely with Retail Operations, Finance, Real Estate, Store Leadership, and other internal stakeholders to support business objectives.
- Serve as a trusted partner to field teams, providing responsive support and solutions for facilities-related needs.
- Support evolving business priorities and take on additional responsibilities as needed in a dynamic, high-growth environment.
Qualifications
Required
- 2+ years of facilities management experience supporting a multi-location business.
- Experience managing vendors, contractors, and landlord relationships across multiple locations.
- Strong project management skills with the ability to manage numerous projects and priorities simultaneously.
- Exceptional organizational skills and attention to detail.
- Strong verbal and written communication skills.
- Experience managing budgets, invoices, and project-related expenses.
- Proficiency in Microsoft Excel, Google Sheets, and Google Docs.
- Experience using Slack as a primary communication and collaboration tool.
- Ability to work onsite in Denver and effectively collaborate with remote teams across the organization.
Preferred
- Facilities management experience within a retail environment.
- Experience supporting a rapidly growing, multi-unit business.
- Experience with facilities management, ticketing, or work-order systems.
- Familiarity with preventative maintenance programs and capital project management.
- Experience utilizing AI tools to improve productivity, reporting, project management, process automation, or operational efficiency.
What Makes You Successful
- Highly organized with strong follow-through and attention to detail.
- Proactive, resourceful, and solutions-oriented.
- Comfortable managing ambiguity and shifting priorities.
- Strong sense of ownership and accountability.
- Able to balance strategic thinking with hands-on execution.
- Skilled at building relationships and influencing cross-functional partners.
- Thrives in a fast-paced, high-growth environment where processes continue to evolve.
Our total rewards package includes $75,000 compensation, PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match, and paid parental leave. Additionally, we offer free design services, furniture discounts, and anniversary merchandise credits.
Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.