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Job Description: Product & Revenue Lead, e-commerce platform
e-commerce platform is an established and resilient B2B e-commerce platform that enables healthcare professionals (HCPs) to purchase vaccines from GSK-approved stockists. It is a proven innovation in the pharmaceutical industry, offering HCPs a convenient, reliable, and compliant vaccine-ordering experience.
We are looking for a Product & Revenue Lead to drive the next phase of e-commerce platform’s growth. The role will own product development, user and revenue growth, and platform risk management.
The ideal candidate will have experience in e-commerce or digital platforms, along with a sound understanding of pharmaceutical market practices and the regulatory nature of the industry.
1. Product Strategy and Development
• Own the e-commerce platform product roadmap based on market, business, and user needs.
• Translate identified needs into clear product requirements and a prioritized development pipeline.
• Partner with technology and cross-functional teams to deliver and enhance platform capabilities.
• Drive continuous improvement based on platform data and user feedback.
2. Revenue and User Growth
• Own revenue and user growth for the platform.
• Drive HCP acquisition, activation, engagement, conversion, and retention.
• Identify and execute growth opportunities across the HCP journey.
• Ensure growth initiatives align with applicable pharmaceutical market practices and regulatory requirements.
3. Analytics and Business Insights
• Define and monitor key product, user, and revenue metrics.
• Use analytical insights to identify opportunities and improve platform performance.
• Build robust business cases and scenario analyses for commercial interventions.
• Bring clear, data-backed recommendations for business head and other stakeholders.
4. Process and Platform Risk Management
• Own the identification, assessment, and mitigation of platform-related process risks.
• Partner with technology, legal, compliance, medical, and other teams to ensure a reliable and compliant platform experience.
Core Skills
• Analytics and business insights
• User and revenue growth management
• Technology product management
• Process risk management
• E-commerce platform management
• Pharmaceutical market and regulatory understanding
• Business-case development
• Senior stakeholder management
Behavioral Competencies
• Strong commercial acumen and ownership mindset
• Customer-centric and analytical thinking
• High regard for compliance, governance, and ethical business practices
• Platform revenue growth
• Growth in registered and transacting HCPs
• User activation, engagement, conversion, and retention
• Product roadmap delivery and feature adoption
• Compliance with applicable processes and regulatory requirements
• Timely closure of identified platform and process risks
The ideal candidate has worked in an e-commerce or digital platform environment and understands how product, technology, user experience, and commercial levers drive growth. They should also understand pharmaceutical market practices and the regulatory complexities of operating in the industry, with the ability to balance growth and innovation with compliance, governance, and risk management.
Skills
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
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