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Business Introduction
At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success. We’re uniting science, technology, and talent to get ahead of disease together.
Find out more: Our approach to R&D
Job Purpose
Serve as the accountable owner of one or more GxP-regulated business systems throughout their entire lifecycle — from initial validation through adoption, evolution, and decommission — ensuring each system is fit for purpose,ms compliant, and delivering measurable value to GSK.
Translate business direction and user needs into clear roadmap priorities, balancing change demand against capacity and making explicit, data-informed trade-offs in partnership with business and technology stakeholders.
Operate within SLS's evolving management system, contributing to a consistent, portfolio-wide view of system health, adoption, compliance posture, and business value using standard KPIs, OKRs, and scorecard frameworks.
Champion an assurance-first approach to validation, reducing calendar time and effort while maintaining inspection readiness, and act as an active contributor to the BSO community of practice.
Key Responsibilities
Strategic System Ownership: Maintain a deep understanding of the business processes your system supports. Map system roadmap priorities to business outcomes and proactively identify when a system should be invested in, fixed, consolidated, or decommissioned.
Release & Change Management: Own end-to-end release readiness: coordinate change control, manage validation evidence packaging, run stabilisation reviews post-release, and track release quality metrics. Minimise business disruption through predictable, well-communicated releases.
Validation & Compliance: Execute and maintain validation activities in accordance with DTMS and applicable regulatory standards (21 CFR Part 11, EU GMP Annex 11). Ensure PCRs, CAPAs, and access reviews are completed on time. Operate an assurance-first validation approach to reduce effort and calendar time without compromising compliance posture.
Adoption & User Experience: Drive measurable user adoption: develop training materials, coordinate change communications, monitor adoption curves, and act on System Usability Scale (SUS) data and user feedback to continuously improve the user experience.
Support & Continuous Improvement: Monitor and act on support signals — help desk data, repeat issues, Tier 1 resolution rates — converting them into roadmap improvements and stakeholder communications. Target measurable reductions in support friction over time.
Portfolio Scorecard & Reporting: Own your system's scorecard in Flight Deck: maintain current lifecycle phase, health RAG, top risks, and decisions needed. Contribute to the monthly ISS LT performance pack and quarterly system landscape reviews with decision-ready insight.
Stakeholder Engagement & Governance: Serve as the primary point of contact for your assigned business system(s). Build and maintain effective relationships with business owners, GPOs, QA, IT, and vendor partners. Represent system needs and priorities in governance forums.
Resource & Capacity Visibility: Track effort by system and work type to support ISS's capacity model. Proactively flag capacity constraints and contribute to quarterly prioritisation and trade-off discussions.
BSO Community & Mentorship: Participate actively in the BSO community of practice. Share best practices, contribute to playbook development, and support the onboarding and development of less experienced BSOs.
Education Requirements
Bachelor's degree or equivalent; scientific, technical, or business discipline preferred.
Master's degree or equivalent experience advantageous.
Job Related Experience
Essential Experience
Experience in pharmaceutical, life sciences, or equivalent regulated industry.
Demonstrated experience with GxP system validation (DTMS, GAMP 5, or equivalent).
Track record of managing systems, projects, or products through full lifecycle.
Ability to translate business requirements into technical and process solutions.
Strong stakeholder management across cross-functional, global teams.
Preferred Experience
Experience operating KPI/OKR frameworks or scorecard-driven management systems.
Familiarity with 21 CFR Part 11, EU GMP Annex 11, ICH, or FDA data integrity requirements.
Exposure to system decommissioning, portfolio simplification, or vendor management.
Experience with helpdesk/support analytics and usability assessment (e.g. SUS).
What we value in you
We look for people who are curious, dependable and team-focused. You will communicate clearly, ask questions when needed, and keep activities on track. You will help create a supportive environment where colleagues feel heard and able to contribute. If you want to grow your technical and clinical systems skills, support high-quality clinical work, and work with people who share a common mission, we would love to hear from you.
Ready to apply?
If this role sounds like a good fit, please submit your application. We welcome candidates from all backgrounds and encourage you to apply even if you do not meet every preferred qualification. If you need adjustments during recruitment, please contact the recruitment team to discuss your needs.
Skills
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
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