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Business Introduction
We manufacture and supply reliable, high-quality medicines and vaccines to meet patients’ needs and drive our performance.
Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it’s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply.
We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.
Job Purpose
• To lead and ensure best in class customer service operations as per GSK values and policies while ensuring Safety, Quality, Regulatory and Cost compliances at the CFAs.
• To drive process improvement/simplification by benchmarking and automation at the CFA.
Key Responsibilities
Warehousing operations:
• Act as SPOC (Single Point Of Contact) between Trade, Commercial team and CFA
• Conduct warehouse GEMBAs to ensure EHS, Quality and Financial compliances across CFAs
• Evaluate and build capability of the CFAs Staff by providing/facilitating trainings.
• Drive continuous improvement mindset at the CFAs
• Drive operational excellence across the CFAs, by mapping best in practices in warehousing operations across industry.
• Liasoning with cross functional teams for operational/service/compliances related issue resolutions in timely manner.
• Identify process digitalization opportunities in the CFA and work with local IT/solutions team for implementation.
Cost and service delivery:
• Continuously evolve innovative distribution strategies for the region to ensure high level of cost and service delivery.
• Ensure cost management of allocated cost for the region towards CFA operations and distribution.
• Prepare annual budget for the region and support central team for annual budgeting exercise.
• Collaborate with procurement to optimize fixed commission and rentals for region.
• Support Warehousing Operations Lead in driving change management and process improvement at the CFAs.
Warehousing operations Compliance(Finance, Quality, EHS and Trade):
• Conduct/facilitate audits to ensure SOP adherences and ensuring 100% CAPA closures on time.
• Ensure implementation of GSK SOPs at the CFAs
• Drive EHS and Quality culture at the CFAs by liasing with EHS and Quality team • Preparation & revision of the applicable SOPs in timely manner relevant to W&D and LSPs.
• Ensure Zero Critical and Major observations in internal and external audits related to Quality, EHS, GMP, Trade etc
• Training Co-ordinator for W&D
Implementation and Ensuring Effectiveness of Quality Management System (QMS) activities for CSLE function & CFAs/CWHs (LSPs):
• Raise & lead Change controls & Deviations as appliable in W&D function. Review and keep track of Change controls & Deviations raised by LSPs. Ensure appropriate loop closure & trending.
• CAPA coordinator for W&D function and ensure zero overdue CAPAs (including GMP Audit CAPAs).
• To prepare MM schedule for the W&D function and for CFA/CWHs and ensure it is in place and in use.
• Preparation & revision of the applicable SOPs in timely manner relevant to W&D and LSPs.
• Ensure gap analysis of new/revised/existing QMS documents / PGSOP & revision of applicable SOPs.
• Identify, implement and manage QA objectives & KPIs.
• Distribution Risk Assessment (DRA)- Co-author for Distribution Risk Assessment along with LOCQ. To follow procedures defined in local SOP of Risk Management System for the risks identified during Distribution Risk Assessment.
• Accountable for presentations (Quality council and RMCB and Department Dashboard).
• Support the WNO (Warehouse Network Optimization) and other applicable projects through change management process.
• Create Quality culture across all CFA’s through well-defined Trainings and Visual aid presentations.
• Drive all time inspection readiness culture by routinely visiting CFAs for assuring their operations are complying to GSK and applicable local regulatory requirements.
• Drive Quality Improvement Plan (QIP) for W&D India.
• Perform annual reviews of the systems/processes as applicable in W&D function.
• Ensure appropriate support during L3/L4 inspections to LSPs on Quality front. • Ensure continuous improvement culture is embedded in W&D and across LSPs.
• Review & approval of validation / qualification activities (protocol / reports) performed by the third-party vendors.
• To log GDIM and TPI and investigate GDI and TPI tasks.
• To review deviations investigation reports.
• To be author of W&D SOPs.
Knowledge/ Education / Experience Required
If you have the following characteristics, it would be a plus:
This role is responsible for driving end-to-end CFA operations to deliver best-in-class service levels at optimum cost while ensuring adherence to Quality, EHS, and financial compliance standards. The incumbent will provide leadership to warehousing and distribution operations, drive operational excellence, and build strong partnerships with internal and external stakeholders.
What we value
We seek colleagues who communicate clearly, act with integrity and collaborate well. We support inclusion and welcome applicants from all backgrounds. We encourage curiosity, practical problem solving and continuous learning. If this role feels like a match, please apply and tell us how your experience will help us deliver reliable distribution and great customer service.
How to apply
Ready to take the next step? Apply now and share how your skills and motivation will help us reach customers and patients across the region.
Skills
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
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