Cluster Market Supply Chain Lead
GSKJob Description
Lead supply chain activities across the cluster, acting as the primary point of contact for market General Managers and Leadership Teams to drive effective operational execution.
The role provides leadership to Market Supply Chain (MSC) Leads and their teams across the cluster, ensuring that market needs are aligned with regional and global supply chain priorities.
Serve as the key interface between assigned markets, regional and global supply chain teams, and Commercial functions to align strategies and delivery plans across demand, supply, launches, portfolio management, customer service, logistics, and Route to Market (R2M) operations.
Partner with market teams to build an efficient, cost-effective, and responsive supply chain that continuously improves service to patients and customers.
Lead, coach, and develop MSC teams by setting clear objectives, enabling execution, and supporting talent development and succession planning.
Build strong cross-functional relationships with Market GMs and Leadership Teams, including Commercial, Finance, Compliance, Quality, Regulatory, and Legal, to align supply chain delivery with business priorities.
Ensure effective risk management, business continuity, and robust supply chain governance, compliance, and integrity across the cluster.
Represent the cluster as a member of the APAC MSC Leadership Team.
Key Responsibilities
Set performance expectations and standards across the MSC cluster to improve customer service, planning accuracy, product availability, financial performance, and cost to serve, in line with regional and global strategies.
Drive performance management and continuous improvement by embedding the right measures, behaviours, and accountability.
Drive cross-functional root cause analysis and action planning to strengthen demand and supply alignment, reduce stock issues, and minimise write-offs across short-, mid-, and long-term horizons.
Review and challenge market MSC teams to drive higher performance and continuous improvement in:
Distribution network efficiency and effectiveness (including transportation, storage, and labelling/repacking), and participation in regular R2M reviews/optimisation and customer collaboration projects, in close partnership with Sales/CTC.
Inbound and import processes, improving efficiency and ensuring compliance in collaboration with key functions (e.g., Global Pharma Logistics, Regulatory).
Outbound customer service and order management for first-trade customers, including order placement, invoicing, and customer complaint handling.
Provide oversight of local processes managed by MSC teams, including:
Liaising with Logistics Service Provider (LSP)s, GSK Quality, and Regulatory to manage logistics for pack changes, discontinuations, first-time product importation, free samples, clinical trial deliveries, and tender samples.
Leading Logistics Service Provider (LSP) bid processes and supporting contractual decisions (rates and service agreements).
Managing and improving strategic and operational relationships with external LSPs and first-trade customers.
Identifying and managing risks, including Business Continuity Plans (BCPs), within MSC.
Collaborate closely with stakeholders to ensure quality, safety, and compliance across all MSC activities, in line with GSK policies and standards (QA/QMS, EHS, ABAC, SEC), local legislation, and industry best practice.
Lead the recruitment, management, and development of an effective Market Supply Chain team, with strong succession plans for key roles.
Promote consistent application of the GSK Code of Conduct across the organization.
Perform other duties as assigned.
Why You?
Basic Qualifications:
We are looking for professionals with the required skills to achieve our goals:
Bachelor’s degree in supply chain, Pharmacy, Business, or a related discipline, with 8–10 years of experience in healthcare or pharmaceuticals, including at least 5 years in a people leadership role.
Proven leadership experience managing regional supply chain operations within a leading multinational pharmaceutical, medical device, healthcare, or highly regulated industry environment.
Strong end-to-end supply chain expertise across planning, customer service, logistics, warehousing, distribution, S&OP and Order-to-Cash processes within a global business environment.
Experience managing third-party logistics or service providers, improving operational performance, and supporting logistics-related commercial decisions.
Proven ability to lead projects and work effectively with ERP platforms such as SAP and other supply chain systems.
Excellent communication, stakeholder management, and influencing skills, with the ability to build relationships across local and regional leadership teams.
Demonstrated passion for developing talent and building high-performing teams.
Solid understanding of compliance and operating requirements in regulated GMP/GDP environments, including outsourced warehouse and distribution models.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
Advanced project management capability, with the ability to lead cross-functional improvement initiatives.
Strong analytical, problem-solving, and critical-thinking skills.
Experience with warehouse or distribution management systems beyond core ERP platforms.
Additional depth in SAP or related digital supply chain tools.
An MBA or relevant professional certification would be advantageous.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact APACRecruitment.Adjustments@gsk.com. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
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