Software Engineering Manager II - Fulfilment

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Fulfilment Engineering team builds the technology that connects demand with supply across Grab's services. We solve complex marketplace problems spanning allocation, driver experience, reliability and operational efficiency, supporting millions of transactions across Southeast Asia.

We work with Product, Data Science, Analytics, Operations and other engineering teams to develop scalable systems that improve the experience of our driver-partners and consumers.

Get to Know the Role

You will lead a team of software engineers responsible for building and operating critical fulfilment capabilities. You will create the conditions for the team to deliver reliable outcomes, grow technical leaders and translate product and business priorities into an engineering roadmap.

As an Engineering Manager, you will remain technically fluent while empowering senior individual contributors to lead architecture and detailed technical decisions. You will report to the Senior Software Engineering Manager. You will be fully on-site in Jakarta.

The Critical Tasks You Will Perform

• Lead, coach and develop a team of software engineers, setting clear expectations and individual growth plans.
• Partner with Product, Data Science, Analytics and Operations to define priorities, roadmaps and measurable outcomes.
• Own planning and delivery of the team's engineering roadmap, manage dependencies and risks.
• Work with senior engineers to establish sound technical direction and make appropriate architecture and engineering trade-offs.
• Improve the reliability, scalability, security, observability and cost efficiency of the systems owned by the team.
• Establish effective engineering practices covering design reviews, testing, deployment, incident response and continuous improvement.
• Create an inclusive environment where team members have clarity, psychological safety and meaningful ownership.
• Attract, assess and retain strong engineering talent while contributing to hiring and talent development across Grab.
• Communicate progress, risks and decisions to technical and non-technical teams.

Qualifications

What Essential Skills You Will Need

• Min. 8 years of software engineering experience, including designing and operating production systems at scale.
• Min. 2 years of experience managing software engineers.
• Hands-on experience building or integrating LLM and generative AI solutions, including model evaluation, prompt design, retrieval-augmented generation and production monitoring.
• Understanding of AI system risks, including hallucinations, data privacy, security, reliability, latency and cost.
• Foundation in backend engineering, distributed systems, APIs, databases and cloud infrastructure.
• Experienced in delivering complex projects involving multiple teams.
• Experience coaching engineers, managing performance and supporting career development.
• Balance product delivery, engineering quality, reliability and long-term maintainability.
• Clear articulation in explaining technical and AI trade-offs, in both verbal and written form

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.