Principal Product Manager, Transaction Platform

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Transaction Platform team powers Grab’s multi-billion-dollar Deliveries business across Southeast Asia. We build the core platforms that orchestrate every order, payment, refund, dispute, and merchant transaction at massive scale. Our mission is to deliver a trusted, resilient, and efficient commerce platform that balances customer experience, merchant trust, and sustainable business growth.

Get to Know the Role 

As a Principal Product Manager, you will define the long-term vision and strategy for Grab’s merchant transaction platform. You’ll lead the evolution of mission-critical systems that power millions of orders daily, working at the intersection of distributed systems, financial integrity, and large-scale operational workflows. This is a highly strategic platform role, requiring deep technical judgment, systems thinking, and the ability to influence engineering, business, and operational leaders across the region.

Key responsibilities

• Define Platform Strategy: Own the long-term product vision and roadmap for Grab’s merchant transaction platform, driving architectural investments that enable scale, reliability, and future business growth.
• Build High-Scale Platform Capabilities: Design and launch foundational platform services spanning order lifecycle management, merchant operations, dispute resolution, and transactional integrity.
• Solve Complex Platform Problems: Lead cross-functional initiatives to simplify complex multi-party workflows, ensuring accurate, reliable, and resilient transaction processing across the ecosystem.
• Drive Operational Excellence: Develop intelligent platform capabilities that reduce merchant downtime, improve operational governance, and recover merchant demand through smarter automation, permissions, auditing, and risk controls.
• Influence Across the Organization: Partner with engineering, operations, finance, legal, and commercial leaders to align technical investments with business priorities and drive execution across multiple teams.

Qualifications

Essential Skills

• At least 8 years of Product Management experience, with significant ownership of large-scale platform products such as transaction processing, payments, commerce platforms, order management, financial systems, or distributed backend infrastructure.
• Strong technical and systems thinking, with the ability to understand complex architectures, reason about distributed systems, and make sound platform trade-offs.
• Exceptional analytical and problem-solving skills, using data, experimentation, and technical insights to identify opportunities and guide product decisions.
• Outstanding stakeholder management and communication skills, with a proven ability to influence senior leaders and align diverse cross-functional teams across engineering, operations, finance, legal, and commercial organizations.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.