Senior Engineering Manager, Consumer Experience

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Opportunity

Grab is seeking a Senior Engineering Manager to lead a diverse set of teams within the Consumer experience tech family. This is a high-impact leadership role responsible for the driving user acquisition, retention, and daily engagement for millions of users across Southeast Asia.

As a leader of leaders, you will oversee a multi-team organization tasked with building the "front door" of the Grab ecosystem. Your scope includes driving Consumer Growth, our critical experience surfaces such as the Home Screen, profiles and activities and AI powered services for recommendations, building social transaction products like Groups and Communities, and steering the Consumer App Mobile Platform. Reporting to the Head of Engineering for Core Experiences, you will be a key architect of Grab’s long-term technical and product strategy.

Get to know the team

The Consumer Experience Tech Family sits at the intersection of high-scale engineering and product innovation. We are a multidisciplinary group of engineers and managers dedicated to making the Grab app intuitive, fast, and deeply personal.

Our teams handle some of the highest-traffic surfaces in the region, requiring a blend of mobile excellence, robust backend systems, and sophisticated machine learning. We value a culture of psychological safety, technical rigor, and "Grabber" spirit striving to solve complex problems that improve the lives of millions of consumers, drivers, and merchants every day.

Get to Know the Role

In this role, your impact scales through the leaders you grow and the organizational standards you set. You aren't just managing tasks; you are shaping the future of the consumer experience.

• Strategic Leadership: You will translate high-level business goals into actionable technical roadmaps across multiple domains. You are responsible for navigating ambiguity and ensuring your teams remain aligned with Grab’s broader strategic priorities.
• Leader of Leaders: You will directly manage and coach Engineering Managers and senior Individual Contributors. Your success is measured by your ability to build a high-performing leadership bench and foster a culture of mentorship and career growth.
• Engineering Excellence: You will raise the bar for technical quality across your teams This involves partnering with senior technical leaders to drive architectural consistency, platformization, and long-term reliability for our mobile and backend systems.
• Cross-Functional Partnership: You will operate as a strategic peer to Product, Design, and Data Science leadership. You will lead product discovery efforts and weigh technical trade-offs against business impact to ensure we are investing in the right areas.
• Operational Rigor: You will oversee the operational health of your organization, leading incident response strategies at scale and ensuring that our systems are built to be resilient, cost-efficient, and performant.

Qualifications

Requirements

• Proven Leadership at Scale: Extensive experience in engineering management, specifically leading organizations composed of multiple teams and managers. You have a track record of successfully delivering large-scale consumer-facing products.
• Technical Breadth: While you are a manager, you maintain strong technical intuition. You should have deep experience in at least two of the following: Mobile Platform Engineering (iOS/Android), Scalable Backend Microservices, or Data Science/ML applications for consumer personalization. A working knowledge of Large Language Models (LLMs) and agentic workflows is required, particularly as they relate to developing consumer experiences and software development workflows.
• Strategic Influence: Demonstrated ability to influence technical and product strategy across team boundaries and functional departments. You can communicate complex technical concepts to non-technical stakeholders with ease.
• Talent Developer: A passion for coaching and developing leaders. You have experience managing the performance and career trajectories of Engineering Managers and Lead Engineers.
• Operational Excellence: Expert-level understanding of software development lifecycles, including CI/CD, automated testing, and site reliability engineering. Experience in elevating stability and engineering best practices along with incident management is a must.
• Product Mindset: You are obsessed with the end-user experience. You have experience using data-driven insights and A/B testing to drive iterative product development that deliver on business outcomes.
• Adaptability: The ability to thrive in a fast-paced, evolving environment and the resilience to lead teams through change and organizational growth.
• Education: BS/MS in Computer Science, Engineering, or a related field.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.