The Store Manager motivates and inspires the team to achieve store productivity goals. They will do this by analyzing business and market trends as well as historical data to create strategies to drive top line sales. They will lead a team including Assistant Manager, Head Clerks, Receiving Manager, and Sales employees; as well as manage payroll budgets and store controlled expenses to ensure the store's contribution is on target.
Key Roles and Responsibilities:
Assumes overall responsibility for the store
Consistently creates a welcoming environment for the customer by greeting and assisting and well as quickly responding to customer inquiries and needs
Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
Maintains a strong leadership presence in store, while ensuring that all customers receive exceptional service
Ensures company standards are met for store and associate appearance at all times
Prioritizes, plans, and adjusts schedules as necessary to maximize sales
Consistently reviews payroll, ensuring appropriate staff levels at all times
Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions in a timely manner
Coaches team in the moment, providing consistent and constructive feedback
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Ensures staff is trained and knowledgeable in customer service, merchandise and operations
Manages and assesses staff performance through consistent feedback, coaching, developmental plans, and performance appraisals
Forecasts/reforecast business, focusing on productivity to meet sales goals
Enforce all company policies and procedures, including health, safety, and security
Manages store controlled expenses to budget, identifying opportunities to increase contribution
Manages and controls shrink
Regularly communicates with District Manager to discuss strengths, opportunities, and trends in business
Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
Partner with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
Creates customer loyalty and creates relationships within local community
Ensures all pricing, signage, and displays are correct at all times
Receives regular vendor deliveries and stock sales floor in a timely manner
Responsible for monitoring inventory stock levels
Skills Required:
Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results
Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
Relationship Management: Able to build constructive and effective relationships
Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
Influencing and Negotiation: Can present ideas and directions that lead others to action
Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills
Demonstrates strong listening, written and oral communication skills
Education & Experience:
3-5 years experience in retail store management
Strong verbal and written communications skills
Must be an excellent organizer and problem solver with strong project management skills
Possess strong interpersonal skills to communicate with confidence to both internal and external customers
What We Offer
Medical/Dental/Vision Insurance (for full-time employees)
401(k) Retirement Savings Plan
25% employee discount & FAM Membership
Vacation and Sick Time for eligible employees
EAP through AllOne Health (formerly Carebridge)
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.