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Technical Program Manager III, Quality Measurement, Trust and Safety
GoogleMountain View, CA, USA5+ years
Apply In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor's degree in a technical field, or equivalent practical experience.
- 5 years of experience in program management.
- Experience with SQL and metrics management with data sets.
- Experience working with engineering teams on continuous improvement of automation
Preferred qualifications:
- 5 years of experience managing cross-functional or cross-team projects.
- Experience in quality measurement, model evaluation, or AI/ML system testing (e.g., trajectory auditing, systemic logic verification).
- Experience in Trust and Safety or a related operational domain.
- Demonstrated experience in designing metrics and working with large datasets (e.g., SQL).
- Understanding of core ML concepts and how Large Language Model (LLM) classifiers and agents function (AI/ML literacy).
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $163000 - $237000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Ensure that Trust and Safety has the metrics and tools in place to proactively measure and detect quality-related issues throughout its expansive, AI-driven enforcement and labeling ecosystem.
- Own and maintain the quality measurement and reporting strategy for a high-complexity portfolio of product areas.
- Design and architect Human-over-the-Loop (HOTL) workflows and AI evaluation rubrics to ensure the consistent application of nuanced policies.
- Engage in the transition from manual QA to AI-driven predictive insights, anomaly detection, and systemic logic verification.
- Leverage AI co-pilots and tools to automate processes, write scripts, and prototype new safety and quality frameworks.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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