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Strategic Risk Manager, Strategic Command Trust and Safety
GoogleSunnyvale, CA, USA7+ years
Apply Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- Master's or PhD in relevant field.
- Experience with managing escalations and crises, working with front-line teams and Executives at the same time.
- Experience with machine learning.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
We are the cross-product abuse and crisis management hub of Trust and Safety. We coordinate cross-functional response to high sensitivity escalations, connecting dots and synthesizing all incident intelligence, ultimately driving the issue to resolution. Partnering cross functionally across the business, we strive for a 360 view of cross-product risks facing Google to provide incident intelligence and abuse mitigation assurance.
We are seeking a dynamic and dedicated Strategic Risk Manager to join our globally dispersed Strategic Command team. In this role, you will be crucial in maintaining our preparedness and response programs, addressing user and trust risk issues, combating emerging threats, and promoting a culture of resilience and adaptability.
US: $141000 - $206000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Serve as Incident Commander during critical events; lead end-to-end response coordination and maintain standard operating procedures (SOPs) to minimize user and organizational impact.
- Identify cross-platform risks and lead preparedness initiatives to build robust crisis readiness and close operational gaps.
- Direct "reflect" reviews of past incidents to isolate root causes, driving cross-functional improvements and training programs based on lessons learned.
- Partner with legal, policy, intelligence, and regional teams to resolve global challenges and consistently prioritize high-impact issues.
- Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays. Be exposed to graphic, controversial, or upsetting content.
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