Loading
G
Account Manager, GOC
GoogleGurugram, Haryana, India10+ years
Apply Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in an extended workforce, shared services environment, or client-facing technical consulting roles.
- 5 years of experience managing global technical programs, working with cross-functional stakeholders, and building portfolios.
- Experience in account management, business development, or partnerships.
Preferred qualifications:
- Experience leading complex multi-year strategic planning.
- Excellent communication skills with the ability to take initiative and build relationships.
- Exceptional negotiation and conflict resolution skills to create win-win outcomes.
- Excellent operational literacy, to identify issues/resolutions using business acumen, translating signals into actions and ensuring teams stay ahead of business changes.
- Familiarity with AI/automation in operations, translating operational value into tangible business outcomes and understanding of financial concepts (cost, savings, ROI) and insight-driven narratives.
About the job
As the Google Operations Center (GOC) Account Manager, you will operate as a strategic business partner and the primary bridge between Google's Product Areas and the GOC. You will be responsible for understanding the end-to-end value chains of your partners and translating their organizational goals and constraints into actionable GOC strategies.
A significant portion of this role focuses on the future: managing annual and multi-year long-range planning, anticipating stakeholder needs, and ensuring GOC operational teams have clear visibility into shifting business priorities.
You will work as part of a high-performing account management team, with a growth mindset and artfully navigating complex stakeholder dynamics, create win-win outcomes, and amicably resolve issues in a deeply partnership-oriented manner. You will partner closely with Operations to advocate AI and automation value realization, ensuring initiatives are translated into credible, measurable business and capability outcomes without shifting day-to-day execution ownership away from Operations.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Serve as the primary bridge between Google product areas and GOC Operations, translating complex capabilities into business narratives focused on business growth, risk, and customer experience.
- Lead long-range strategic planning and business development to transition high-value work into the GOC, positioning it as a premier, scalable alternative to external partners.
- Align operational insights with business priorities to ensure quality deliverables, time-to-proficiency, meeting evolving stakeholder needs.
- Construct executive level presentations and present complex analytical findings in clear, concise, and decision-impacting manner, mastering complex negotiations to secure win-win outcomes.
- Utilize performance analytics and AI/automation outcomes to provide credible, executive-level reporting that influences prioritization and demonstrates tangible Return on Investment (ROI) to Google leadership.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.