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Waze Community Manager (English)
GoogleBengaluru, Karnataka, India1+ years
Apply Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 1 year of experience in community management, customer support, account management, or project management.
- Experience in program management.
- Ability to communicate in English fluently to support client relationship management in this region.
- Ability to travel internationally.
Preferred qualifications:
- Ability to communicate in Hebrew, French, Spanish, and Portuguese - a big advantage.
- Ability to deliver quickly on tight schedules and deadlines, and adapt to frequent changes and ambiguity in requirements in a high-paced work environment.
- Ability to work in a multicultural environment, as part of a cross-functional team.
- Skilled in analyzing data (SQL) and presenting clear business insights.
- Excellent communication, organization, people management skills.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.Waze Communities include several thousand volunteers worldwide who participate in various projects and aid in improving product quality. Waze has four different global communities: Map Editors, Beta Testers, Localizers and Partners.
The Community Manager PgM role involves planning and managing the entire life cycle of projects within the communities program at Waze. This includes enhancing community contribution, knowledge, communication platforms, with a focus on tracking, measuring, monitoring, and communicating progress, risks, and mitigations.
Leading Waze Communities within squads and teams, the role encompasses ideation, road-map planning, project/feature planning, testing, release, feedback cycles, and landing activities, including translation and mapping where relevant. The position involves driving local community engagement, fostering user-generated content, and advocating for community features in Waze products.
In this role, you will scale programs supporting community operations, manage internal/external communications, and translate community requirements into technical terms.
Furthermore, you will develop engaging written, visual, and event content. Building trusted stakeholder relationships, providing advice to leadership, and aligning decisions with community needs are essential.
Responsibilities
- Provide outstanding support to the Waze Editors Community by managing inquiries across various tools, including Customer Relationship Management (CRM) platforms, forums, email, and social media.
- Scope and collect user requirements, offering guidance on best practices while applying product knowledge to address user needs.
- Implement creative strategies to boost community engagement and growth.
- Act as a mentor and educator by hosting webinars, delivering presentations to large audiences, and creating comprehensive training materials.
- Provide advice and resolve technical issues by collaborating closely with developers, product managers, and Quality Assurance (QA) teams.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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