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Technical Program Manager, Privacy and Trust Incident Response
GoogleZürich, Switzerland2+ years
Apply Minimum qualifications:
- Bachelor's degree in a technical field, or equivalent practical experience.
- 2 years of experience in program management, with experience in privacy incident management, cybersecurity incident response, or crisis management.
- Experience with system architecture, technical troubleshooting, security/privacy standards, operations management, or enterprise software.
- Experience working within privacy, incident management, or cybersecurity domains.
- Experience driving QA, privacy, or security improvements at the project or team level.
Preferred qualifications:
- Experience managing project-level architectures, team-specific privacy workflows, or technical troubleshooting processes.
- Experience presenting project updates or incident post-mortems to cross-functional stakeholders, team and senior leadership.
- Ability to collaborate with Engineering and Product teams to drive project-level improvements, alongside experience managing team-level communications.
- Ability to coordinate cross-functional projects within a team or specific product area.
- Strong communication and collaboration skills with product and engineering partners.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
Alphabet is creating next-generation technologies that will revolutionize how billions of people connect and interact with each other and information. User privacy is a key component in maximizing trust in our products and experiences. You will join a high-caliber team of experienced responders dedicated to safeguarding Alphabet and its users globally through rapid triage, risk mitigation, and data remediation to ensure privacy incidents are resolved quickly and thoroughly.
As a Technical Program Manager for Privacy and Trust Incident Response, you will be a trust anchor for our customers. You will be part of a team of professionals including Engineering, Communications, Legal and other key partners in Alphabet, focused on the investigation and resolution of reported incidents to a swift and solid closure. You will shape the processes and tools for Alphabet-wide privacy incident management while maintaining a super-strong culture of trust, respect, and collaboration. You will be central to ensuring that Alphabet's products remain the most innovative, useful, and trusted guardians of user data in the world.
Responsibilities
- Organize and lead response teams for privacy or user trust incidents always with the utmost respect for our users’ data.
- Lead the full lifecycle of complex incident communications, from drafting communications strategies to delivering communications.
- Collaborate actively with engineering towards improved product processes and related policy decisions to prevent incidents and on education initiatives to improve incident response readiness. Support automation, analysis and tool improvement initiatives in support of reduced time to resolution for all incident types.
- Lead initiatives to improve our incident management or compliance processes, lead prevention initiatives to mitigate any risks related to privacy, security and user trust.
- Be available for oncall to support our global team operations.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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