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GECX Customer Engineer, Google Cloud (Japanese, English)
GoogleMonrovia, IN, USA6+ years
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Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- 2 years of experience with conversational AI technology.
- Experience building or leveraging artificial intelligence solutions or ML APIs and developing applications utilizing AI methods or frameworks.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
- Ability to communicate in Japanese and English fluently to interact with internal and external stakeholders.
Preferred qualifications:
- Experience with contact center technologies and platforms and building conversational applications.
- Experience with building and using AI (e.g., ML APIs, Machine Learning templates, RAG, LLMs).
- Experience in coding using Java, C++, or Python.
- Experience with document and image AI.
- Passion for technology and innovation.
- Ability to travel up to 20% of the time.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.In this role, you will partner with technical Sales teams as an Applied Artificial Intelligence subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs of concept, and troubleshoot any technical questions and roadblocks related to Google’s first-party Generative Artificial Intelligence solutions for customer experience applications. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication, and organizational skills.
You will be a part of a team of fellow Googlers working in an environment of respect and where we promote equal opportunities to succeed.
Responsibilities
- Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
- Share in-depth artificial intelligence (AI) expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, Proof of Concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Demonstrate the business value of Google Cloud applied artificial intelligence solutions that meet, enhance, and innovate for our enterprise customers.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
- Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.