People + Culture Operations Manager

Job Title 

People + Culture Operations Manager

Job Description

Location: Holyoke, Massachusetts

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a People + Culture Operations Manager who will is passionate about the employee experience and keeps the studio humming every single day. You are organized, communicative, compassionate, and a natural problem solver — equally comfortable pulling a daily operations report and planning a team cookout.

You think preemptively and strategically when it comes to employee-driven issues. You follow through promptly on requests, maintain an open door for feedback, and bring genuine care to every interaction — whether that is welcoming a new hire on their first day or greasing the wheels with a vendor. This is a great role for someone energized by a fast-paced studio environment and excited to help build something great.

As a Framebridge Team Member, You Will: 

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build.  We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As a People + Culture Operations Manager, You Will:

Studio Operations & Facilities

• Monitor and support daily production flow, including shift reporting, and work order prioritization.

• Maintain vendor contacts and service agreements; keep the back office, conference rooms, and Google Meet setups clean, organized, and fully operational.

• Greet and sign in all visitors, issue visitor badges, and guide them to their destinations within the facility.

• Handle incoming mail and package deliveries, directing items to the correct recipients.

• Monitor and manage facility systems including CCTV, access control, fire alarm, and panic alarm; conduct hourly perimeter checks of doors and overhead doors.

People, Culture & Recruiting

• Provide support and guidance when complex, specialized, and sensitive questions and issues arise.

• Work with the People & Culture team to coordinate on-site career events and actively source, interview, and hire qualified job applicants; collaborate with departmental managers to understand skills and competencies required for openings.

• Assist with compliance, including federal, state, and local employment laws and regulations.

• Help manage the performance management process including disciplinary action and tracking of attendance challenges.

• Assist with HR systems and HR administration to keep wheels-in-motion for new hires and existing team members alike.

• Onboard new team members, sharing our brand vision, values, and operating principles.

• Coordinate and facilitate on-site employee events that bolster culture

Who You Are:

• Progressive experience in facilities management or human resources experience.

• Bonus points if you have experience working in a manufacturing or operations environment

• Bachelor’s degree or equivalent HR/Administrative Experience

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Highly developed organizational skills and attention to detail.

• Strong verbal and written communication skills.

• Ability to prioritize tasks and perform well in a fast-paced environment.

• Ability to act with integrity, professionalism, and confidentiality.

• Strong working knowledge of Microsoft Office and Google Workspace (Word, Excel, PowerPoint, Sheets, etc.).

• Proficiency with or the ability to quickly learn our HRIS systems.

• Ability to work a flexible schedule to ensure our teams are supported while on-site.

Benefits & Perks:

• Full medical, dental, and vision benefits

• Generous retirement program — 401(k) and employer-funded pension plan

• Parental leave and return program

• Flexible Time Off and paid holidays

• Framebridge employee Free Frame codes and discounts

• Short-term disability and Life/AD&D Insurance

• Employee Assistance Program (EAP)

• Ongoing learning and development opportunities

• Commuter benefits

• Pet insurance

• And more!

Salary Information:

The base range is $80K – $90K, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type

Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.