Manufacturing | Operations Supervisor

Job Title 

Manufacturing | Operations Supervisor

Job Description

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking an Operations Supervisor who will support the Operations Leadership and full staff. 

As an Operations Supervisor, you will have the opportunity to assist the General Manager in leading and developing your team. The core of the job will be engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance, performance, and engagement are maintained. To achieve this, the Operations Supervisor will ensure that their team has all the tools needed to succeed for any task during a shift. 

 

As an Operations Supervisor, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that created a fantastic online custom framing service that cares for your art from beginning to end.

What we do (that you’ll be a part of!):

At our manufacturing studio, our team is responsible for creating and assembling customer orders from our Retail stores and online business.  These may include beautiful pieces of timeless art, mounting a piece of clothing or a tapestry, or framing an unforgettable photo from an unforgettable moment.  Our team processes the orders from custom technology, measures all the inputs to the highest quality, and mounts and frames the art with pristine perfection.  They then work with our manufacturing and warehouse teams to cut the molds, wood and glass (all with saws and CNC machinery), and package and ship it back to our customers.  We are a detail-oriented team who work with our hands all day to ensure our customers’ prized possessions are taken care of and that the end product surpasses expectations.  

As a Framebridge Team Member, You Will: 

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build.  We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

Primary Responsibilities:

• Responsible for managing a 30 person team and leading them to success via servant leadership, people-first management skills, and a player-coach mentality.

• Drives team and individual metrics by communicating job expectations and performance goals; planning, monitoring, and appraising business and individual  results (KPIs and behavioral); coaching, counseling, and managing employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintains  a successful and efficient workflow by monitoring steps of the process; setting process variables; observing control points and equipment; monitoring team members and resources; studying methods; surfacing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

• Completes production plan by scheduling and assigning team members based on business and talent needs; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.

• Maintains quality service by establishing and enforcing organization and customer standards.

• Ensures operation of equipment by calling for repairs, evaluating new equipment and techniques.

• Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data, answering questions, and responding to requests.

• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms of control, and budgetary and employee requirements, implementing change.

• Maintains a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.

• Resolves team members’ problems by analyzing data; investigating issues; identifying solutions; recommending action.

• Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.

• Contributes to team effort by accomplishing related results as needed.

Qualifications:

• Bachelor's degree in related field or equivalent experience in manufacturing

• 1-2  years of Manufacturing Lead or Management Experience

• Ability to be flexible for all shifts

• Excellent communication skills at all levels

• Great work ethic and ability to motivate others

• Team player who inspires and acts as a coach

Claim to Frame:

• Health benefits: three medical plan options so you and yours stay healthy

• 401k and Pension: saving opportunities to help you dream big and prepare for the future

• Vacation policy: paid time off so you can rest, recharge, and reframe 

• Discounts & Perks: because we love what we do

Salary Information:

The base range is $61K-78K, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer Statement:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Time Type

Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.