Supplier Experience Specialist

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

The Care team’s mission is to provide outstanding, scalable support that enables our supply partners to deliver unforgettable experiences and grow their business through a seamless experience on the GetYourGuide platform. We combine empathetic, high-quality service with clear processes, smart tooling, and actionable guidance so partners can resolve issues quickly and operate confidently at scale. We use what we learn from every interaction to address root causes and continuously improve our workflows and the partner experience. By balancing speed, quality, and operational excellence, we build trust and make it easier for suppliers to succeed with GetYourGuide.

Your mission

• Support the local sales team across 14 offices and their supply partners in daily operations
• Work closely with international stakeholders from content, connectivity, product and finance teams to troubleshoot and resolve supply related issues and challenges
• Lead supplier education and training on our platform, updates and tools
• Guide and train local sales teams on internal systems and processes
• Lead internal process improvement and BPO training projects
• Handle other tasks such as; monitoring price, availability and quality of existing inventory, supporting new product creation on our platform, answering partner emails and questions.
• Getting in touch with Suppliers to help them have a successful onboarding journey and enable them to be successful in our platform

Your toolkit

• 2-4 years of prior work experience
• You thrive in a task and process led atmosphere
• You are personable, approachable and collaborative
• You are a talented communicator (both written and verbal)
• You enjoy data analysis and are comfortable with jira, excel, CRM and AI tools
• You are a self-starter and you enjoy solving problems and improving processes
• You understand why customer centricity is core to our business needs and are able to apply this while communicating with our Business Partners
• You understand the value of effective time management and prioritization in day to day tasks
• Travel, Tour & Activity industry experience is a plus
• You are fluent in written and spoken English and one additional european language 

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

 

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