Customer Service Representative (License required)

Your Impact at GEICO  

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.   

What Makes This Opportunity Exciting?  

• Compensation & Incentives:   

  • Starting Salary: $29.28 - $34.24/hour ($59,000 - $69,000 annually).   

  • Differentials: +10% for evening shifts; +20% for weekends.   

• Benefits: 

  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). 

  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 

  • 401(k) with up to 6% match, vested immediately. 

  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually). 

• Professional Growth:  

  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.   

• Workplace Flexibility:  

  • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.  

  • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.  

  • Office Location: 5445 W Cypress St, Tampa, FL 33607 

How You’ll Make a Difference 

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.   

• Problem Resolution: Resolve customer concerns, ensuring a positive experience.   

• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.   

• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.    

What We’re Looking For 

• Experience & Qualifications:  

  • Minimum of 2 years of customer-facing experience required; 3+ years preferred. 

  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.  

  • Active Personal Lines or Property & Casualty license required.  

  • High School Diploma or GED required; College degree preferred.   

• Core Skills:  

  • Strong customer service, interpersonal, problem-solving, and empathy skills.   

  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.   

• Availability:  

  • Available to work evenings, weekends, and holidays.