Director, IA Onboarding Experience

GEICO is seeking a Director, IA Onboarding Experience. This role will be responsible for the development and implementation of a seamless, integrated, and engaging onboarding, licensing and acclimation strategy that aligns with IA tenants of easy, flexible, and reliable.  The successful candidate will be innovative, operate with a sense of urgency, effectively manage a broad set of stakeholders, and demonstrate a track record for developing a data informed and tech enabled solutions that prioritize the agent experience and organizational goals. 

This leadership role will be critical to ensuring a seamless new agent experience and successful first impression of GEICO from day one of the agent engagement.  You will design a best-in-class structured approach to all that is encompassed in agent readiness to write business with GEICO. 

Our pledge is to offer Great Company, Great Careers, Great Rewards and Great Culture and as a leader of this function, you’ll be a key part of pulling GEICO’s value proposition through in all aspects of the onboarding process and experience.  

Key Responsibilities: 

• Modernize Agency Onboarding Experience: Develop vision, strategy and roadmap for GEICO onboarding and acclimation  

• Stay Current on Industry Trends: Keep up to date with advancements and conduct analysis to identify trends, opportunities to improve agency onboarding experience.  

• Collaboration and Stakeholder Engagement: Collaborate with business and functional leads on key processes including pre-boarding activities, technology and laptop set-up, training, and orientation, to ensure alignment between solutions and organizational goals  

• Data-Driven Decision Making: Utilize analytics and feedback mechanisms to continuously measure and improve learning effectiveness, adjust programs, and demonstrate impact on key objectives – agency engagement, performance, and retention.  

• Create Scalable Solutions: Design onboarding and acclimation processes and solutions that are scalable and adaptable across various agent types, hierarchies and deployment  

• People Leadership: Sets goals, provides direction, and provides coaching and feedback to help team members (direct/matrix) develop and achieve results. Directs the activities of the Help Desk team toward just in time outreach, proactive vs. reactive and listening post/feedback look for continual improvement. 

• Strategic Transformation Leadership: Develop and execute a strategic vision for transitioning from traditional onboarding approaches to a modern, agent experience centric model that enhances engagement and retention and accelerates agency acclimation and impact, while ensuring buy-in from all levels of the organization to facilitate smooth transitions to new practices.  

• Compliance Management: Keep abreast of legal requirements and industry best practices to ensure compliance. 

• While core responsibilities will focus onboarding and licensing: Partnership across sales enablement strategy to deliver in class agent experience is imperative.   

Basic Qualifications:  

• Proven experience managing and transforming modernizing new hire onboarding programs in dynamic large organizations  

• Strong analytical skills with experience using data to measure and enhance program effectiveness  
  Outstanding communication and collaboration skills with ability to work cross functions and influence stakeholders at all levels 

• Detail-oriented and able to maintain high levels of accuracy in documentation. 

• Creative and forward-thinking mindset  

• Strong program management skills  

• Demonstrate strong agility and bias for action  

• Knowledge of HRIS and other commonly used onboarding software.