Experienced Claims Specialist

Your Impact at GEICO    

As an Experienced Auto Claims Specialist, you’ll leverage your expertise to manage cases and contribute to your team’s success. You’ll be at the heart of our commitment to outstanding customer service. You’ll manage multiple steps impacting the claims life cycle, providing guidance, support, and solutions to policyholders during times of uncertainty. Your expertise and compassion will make a meaningful impact on their lives while contributing to GEICO’s reputation for excellence.  

What Makes This Opportunity Exciting?     

• Compensation & Incentives:   

  • Starting Salary:  $26.31 - $39.21/hour ($53,000 - $79,000annually)    

  • Differentials: +10% for evening shifts; +20% for weekends.    

  • Bonuses: $1,500 sign-on for licensed candidates.   

•  Benefits:  

  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).  

  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).  

  • 401(k) with up to 6% match, vested immediately.  

  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).  

• Professional Growth:   

  • GEICO provides continuing education and hundreds of eLearning courses at no cost to our associates.  

• Workplace Flexibility:   

  • Complete comprehensive in-office training, then opportunity to work 80% on-site and 20% off-site.  

  • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.   

  • Office Location: 2375 N Glenville Drive , Building B (Richardson, Texas, 75082)       

How You’ll Make a Difference    

• Claims Processing: Efficiently and accurately handle insurance claims, ensuring adherence to company policies and procedures.  

• Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road. 

• Investigation: Conduct thorough investigations to determine the extent of coverage and assess any potential fraud.  

• Meaningful Impact: Drive customer satisfaction through meaningful interactions. 

What We’re Looking For  

• Experience & Qualifications:  

  • 2+ years of Auto Liability Claims experience preferred.  

  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.   

  • Active Texas (4-20) All-Lines Adjusters license required.  

  • High School Diploma or GED required; College degree preferred.    

• Core Skills:   

  • Strong customer service, interpersonal, problem-solving, and empathy skills.   

  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.    

• Availability:   

  • Available to work evenings, weekends, and holidays.