Customer Service Representative (Auto)

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.    

What Makes This Opportunity Exciting?   

• Compensation & Incentives:    

  • Starting Salary: $20.65 - $25.81/hour ($41,609.75 - $52,007.15 annually).    

  • Differentials: +10% for evening shifts; +20% for weekends.    

• Benefits:  

  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).  

  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).  

  • 401(k) with up to 6% match, vested immediately.  

  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).  

• Professional Growth:   

  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.    

• Workplace Flexibility:   

  • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.   

  • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.   

  • Office Location: 1345 Perimeter Parkway, Virginia Beach, VA 23454

How You’ll Make a Difference  

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.    

• Problem Resolution: Resolve customer concerns, ensuring a positive experience.    

• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.    

• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.     

What We’re Looking For   

• Experience & Qualifications:   

  • Minimum of 1 year of customer-facing experience required; 3+ years preferred.  

  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.   

  • Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).   

  • High School Diploma or GED required; College degree preferred.    

• Core Skills:   

  • Strong customer service, interpersonal, problem-solving, and empathy skills.    

  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.    

• Availability:   

  • Available to work evenings, weekends, and holidays.