Responsibilities:
• Manage and track the end-to-end process of vendor invoice handling, ensuring timely invoice approvals and resolution of missing invoices and discrepancies.
• Responsible for processing PO amendments
• Acts as the primary point of contact for internal customer invoice escalations and vendor invoice queries.
• Oversee spend management by tracking invoiced amounts against PO values and reporting PO spend status and potential overspend risks to stakeholders.
• Efficiently manage and resolve Service Cloud cases, delivering prompt and accurate support. • Where required carry out validation of Purchase Order Requisition requests and supports with missing or incorrect information.
• Assist the Global Governance Manager and Vendor Managers in executing Vendor Management Centre of Excellence (VM COE) processes.
• Monitor vendor performance metrics and key performance indicators (KPIs) to evaluate vendor performance, identify opportunities for improvement and manage corrective actions.
• Ensure vendor compliance with contractual, legal, industry, and regulatory requirements; proactively identify and mitigate associated risks.
• Lead or support vendor governance meetings, facilitating performance and compliance discussions with internal and external stakeholders.
• Support the People Operations Delivery Team in handling vendor escalations and resolving conflicts.
• Deliver performance feedback to vendors, overseeing the development and implementation of action plans.
• Collaborate with cross-functional teams to optimise vendor management practices and identify consolidation opportunities.
• Develop and manage vendor reports and dashboards, leveraging data analysis for performance tracking.
• Develop, review, and maintain training materials and standard work documentation.
• Support new employee onboarding and provide guidance to new team members.
Basic Qualifications:
• Bachelor's degree plus 2 years of working experience
• Fluent English and Spanish language
• High attention to data accuracy and validation.
• Experience with spreadsheets, ERPs/Purchasing systems
• Effective problem-solving abilities.
Desired Qualifications:
• Strong stakeholder management and communication skills
• Experience in performance monitoring and analysis.
• Demonstrated cross-functional collaboration
• Ability to work independently with minimal supervision.
•Portuguese is an advantage
Relocation Assistance Provided: No