Roles and Responsibilities

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships.

• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer.

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.

• Own the resolution of post-sales clinical customer issues. Level 1,2,3 Technical Support – Resolves post sales Clinical Issues. As the Clinical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses clinical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Required Qualifications

• A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science.

• Demonstrated current clinical scanning proficiencies on current products/platforms.

• Minimum 5 years of relevant clinical/technical experience.

• Willingness to travel more than 30% within your specified geographic region as well as to nationwide.

• A clear thinker with the ability to interpret and translate complex technical data and systems.

• Possess strong analytical and problem solving skills.

• Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture.

• Proficiency in English.

• Proficiency in computer skills in Microsoft Office Suite products.

Desired Characteristics

• Experience on GE MR products for which responsibilities cover.

• Ability to effectively communicate, verbally and in writing with global counterparts, to external customers and team members in other functional organizations.

• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.

• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers).

• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process).

• Strong accountability, sense of urgency and ability to effectively handle multiple priorities simultaneously.

• Willingness to be flexible/adapt to changing work environments

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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