Job Description Summary

In this role, you will be responsible for developing and leading a team of professionals and providing HR Operations support/full solutions to the GE HealthCare organization while focusing on enterprise standards, compliance, customer experience/satisfaction and principles of lean management. This role will also develop solid relationships with key stakeholders to maintain operational performance through leveraging metrics, trends and identifying areas for improvement.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• Define and lead the strategic roadmap to increase productivity and efficiency through service quality, automation, simplification, and growth, integrated and fully aligned with the business’ strategic goals
• Drive an agenda of continuous improvement and aggressively seek out opportunities in the business for standardization and alignment from VOC and metrics analysis.
• Drive operational performance through strong people leadership, customer relationship management, and operational rigor
• Provide oversight and direction to the employees on delivering very complex specialized professional work
• Drive process performance and service excellence, leveraging metrics while ensuring a deep understanding of customer needs
• Develop long-term customer experience strategy to develop solid, proactive relationships with internal and external GE Businesses to ensure clear alignment of strategic plans and business priorities
• Supplier management - lead price reduction negotiations, drive pro-active communications, measure, and analyze delivered services and create reports on effectiveness and areas for opportunity to improve service quality
• Ensure adherence to GE HealthCare’s policies and compliance with local legislation, ensuring GE HealthCare’s high standards of ethics
• Effectively integrate strategies and operational responsibilities with multiple cross-functional teams
• Manage budget to drive continued cost effectiveness.
• Task assigned by manager.

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college in related area, must have a minimum of 10+ years of experience in HR operations or related work experience, preferably in a multi-national organization, Minimum 5+ years of experience in direct people leadership
• Fluency in Mandarin and/or English knowledge both verbal and written
• Significant prior professional work experience with demonstrated achievement and leadership in HR Operations/Service-oriented environment
• Travel will be required, as needed, to support the team and customers within the region 
• To be successful in this role, you will need to have the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups and countries, with comfort and efficiency

Desired Characteristics

• Demonstrated experience in making strategic decisions, and effectively interfacing with high-level business and operations leaders
• Ability to energize and lead and drive change in complex, matrix, goal-driven, team-orientated service organizations
• Demonstrated experience in assessing and coaching leadership talent and promoting an inclusive/diverse workforce
• Solid understanding of applicable regional legislative programs/policies/processes/regulations/compliance
• Proficiency in HR systems (ex. Workday) and technologies
• Experience managing third party providers
• Demonstrated success managing projects and/or implementing process improvement initiatives
• Strong analytical and clear-thinking skills; ability to identify trends and implement process improvements
• Comprehensive understanding of and ability to assimilate regulatory and compliance
• Demonstrated organizational skills, attention to detail, and accuracy
• Strong verbal and written communication skills – ability to present data in a clear, concise, and articulate manner
• Proven record of managing metrics, including analysis, identifying trends, and making timely decisions
• Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms
• Ability to anticipate and resolve challenges
• Ability to drive process improvements
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Additional Information