Job Description Summary

The MS Product & Application Specialist - East Region, serves as the dual-function expert responsible for both product commercialization and clinical application support across the Monitoring Solutions (MS) portfolio in the Eastern region of Korea (Northern Seoul & Gyeonggi, Gangwon, Gyeongsang, Jeju). This role bridges strategic product management with hands-on clinical education to accelerate growth, strengthen customer relationships, and ensure optimal clinical adoption of GE HealthCare's monitoring technologies.

Job Description

[HR Talk]

GE헬스케어 PCS (Patien Care Solution)사업부에서 MS(Monitoring Solution)포트폴리오를 담당하며 서울북부 및 경기,강원,경상,제주 지역의 마케팅 및 임상지원을 담당하는 포지션입니다. 환자모니터링 장비의 경험이 있는 경력자를 우대하며 영어커뮤니케이션이 가능하신 후보자를 선호합니다.

• Key responsibilities include (but are not limited to):
  • Execute the AKA Monitoring Solutions (MS) strategy in Korea for the Eastern region (Northern Seoul & Gyeonggi, Gangwon, Gyeongsang, Jeju), providing market feedback to address zone-specific issues and commercial priorities.
  • Gather quantitative and qualitative market data across MS and adjacent PCS segments operating in the Western region.
  • Collect competitive intelligence on MS products within the territory and relay insights to the AKA MS Modality Manager.
  • Stay current on industry associations and work with the AKA Modality Manager Leader and AKA Product Marketing Leader to plan conference attendance.
  • Collaborate with the AKA Product Marketing Leader to execute product-specific marketing strategies tailored to Western region accounts.
  • Serve as the primary product expertise contact for Korea Commercial teams covering the Western region.
  • Partner with the team to train and educate commercial teams, channel partners, and end-user customers on product portfolio, competitive positioning, and value propositions.
  • Attend end-user customer meetings in collaboration with Commercial and Application teams where appropriate.
  • Review funnel health for Western region accounts and collaborate with Korea Commercial teams to address pipeline concerns.
  • Assist in managing Customer Satisfaction Opportunity (CSO) cases and attend regional CSO escalation meetings as needed.
  • Participate in the development of product-specific Key Opinion Leaders (KOLs) in the Western region.
  • Support the establishment of reference sites and show sites across Western region key accounts.

• Clinical Application Responsibilities
  • Develop and maintain in-depth product, clinical, and software knowledge, skills, and competencies within the MS modality.
  • Correlate theoretical knowledge with clinical and product information to help clinicians achieve optimal performance from GE HealthCare monitoring equipment.
  • Provide pre-sale product clinical evaluations and/or educational sessions to prospective customers in the Eastern region.
  • Partner with customers to develop and administer clinical training programs aligned with Sales Order Agreements (SOA) to achieve high Net Promoter Scores (NPS).
  • Coordinate clinical training delivery with an integrated account management approach including sales, project management, and service teams in accordance with SOA terms.
  • Drive revenue realization through execution of on-site and remote clinical education sessions.
  • Produce comprehensive, consistent, and timely documentation throughout the pre-to-post training lifecycle.
  • Provide ongoing post-installation training and support, and ensure customers are up to date with product enhancements.
  • Maintain customer relationships and communicate relevant product or customer concerns to PCS Management, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support.
  • Manage travel and lodging (T&L) budget efficiently, submit expense reports within guidelines, and maintain clear records compliant with all relevant policies.
  • Deliver exceptional customer service and actively integrate user experience and clinical outcomes into every interaction.

• Required Qualifications
  • Bachelor's Degree in Marketing, Business Administration, or a related field.
  • Nurse background preferred
  • 10+ years of experience in product management, marketing, or a related commercial role.
  • Deep expertise in market and customer insights, product commercialization, and branding.
  • Proven track record of driving results; strong customer-facing presentation skills.
  • Collaborative team player with ability to work across in-zone and cross-zone stakeholders.
  • Strong written and verbal communication skills in Korean and English.
  • Proficient use of software applications including MS Outlook, Word, PowerPoint, Excel, and web-based tools.
  • Ability to learn specialized industry-specific software and deliver digital education and training solutions.
  • Willingness to undergo background investigation, including verification of past employment, criminal history, and educational background.
  • Must comply with all vendor credentialing requirements; willingness to register with vendor credentialing services as required by customer hospitals.
  • Proof of required immunizations (e.g., MMR, Hepatitis) and drug testing/screening as required by customer site access policies.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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