Job Description Summary

This role will lead a team of diagnostics engineers who provide an exceptional customer experience to operators of our commercial aircraft engines by developing analytics, and advising operators on how those analytics can support the operation of their GE and CFM powered narrowbody aircraft fleets (LEAP, CFM56, CF34, HF120, Passport20, CT7).

There is a high level of direct customer communication in this team. The role will be based in Cincinnati / West Chester area and remote applicants will not be considered.

Job Description

Roles and Responsibilities:

• Being a people leader of a medium sized (9-12) team of high performing of senior and lead professionals based on site, remote, and in secondary GE facility locations

• Identify and hire talented individual contributors, including acting as a liaison for our early engineering development program (Edison Program)

• Develop existing members of the staff

• Maintain a positive working environment, balancing the needs of the business and advocating for team needs

• Provide input on 3-5 year strategic plans on the future in this ever evolving predictive aircraft maintenance space

• Communicate well in a customer facing role

• Be a voice of the customer to the business

• Manage medium scale projects with accountability and tie outcomes to long term vision

• Drive adoption of FLIGHT DECK (Lean) principles within the team and greater organization by sustaining and improving Monthly Operating Reviews, maintaining or improving KPIs and integrating proper problem solving measures as necessary

• Collaborate across the greater Fleet Support organization, including with our digital product owners and digital technology teams to ensure seamless delivery of our products

• Interpret simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.

• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.

• Communicates difficult concepts and influence others' options on particular topics. May guide others to consider a different point of view.

Minimum Requirements:

• Bachelors degree from an accredited college or university and 5+ years of technical leadership experience (or a minimum high school diploma / GED with an additional 4+ years of technical leadership experience).

Desired Characteristics:

• Background in aviation or aerospace, with a strong appreciation for the industry’s dynamics and customer expectations

• Proven customer relationship skills, with a track record of building trust, managing complex stakeholders, and representing the organization with credibility

• Exceptional oral and written communication skills and executive presence, able to clearly convey complex topics and influence at all levels of an organization

• Strong interpersonal and leadership capabilities, inspiring collaboration, accountability, and high performance across diverse teams

• Demonstrated commitment to developing talent, including coaching, mentoring, and building future leaders

• Analytical problem-solving ability, with experience diagnosing issues, evaluating options, and driving to effective, data-informed solutions

• Proven experience leading programs and projects, from concept through execution, delivering on time and within scope

• Ability to document, plan, position, and successfully execute initiatives and programs, ensuring clarity of objectives, milestones, and outcomes

• Established project management skills, including risk management, prioritization, and clear progress tracking

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information