Job Description Summary

Responsible for ensuring exceptional customer satisfaction by designing, implementing, and optimizing customer service strategies. This role involves analyzing customer feedback, identifying areas for improvement, and collaborating across teams to enhance the overall customer journey.

Job Description

Company Overview:

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

Site Overview:

For more than 40 years, our advanced facilities in Singapore have led aerospace innovation across Asia Pacific. From automating processes to leveraging smart factory technologies, robotics, and additive manufacturing, GE Aerospace is shaping the future of aviation at GE Aerospace Engine Services Singapore (GEAESS).

GEAESS is our largest site for engine component Maintenance, Repair, and Overhaul (MRO), responsible for more than 60% of our global repair volume.

Role Overview

• Serve as the key liaison between customers and operations, ensuring seamless communication on order status and customer requests.

• Handle customer enquiries, provide quotations and order updates (including approvals, purchase order reviews and invoices)

• Support the delivery of site targets through Customer Experience process execution.

• Collaborate with cross-functional teams to ensure timely shipments.

• Coordinate and host customer visits.

• Maintain accurate customer data such as pricing, rules for exchanges or scrap replacements.

• Drive sales by resolving issues with Customers for orders on-hold.

• Support standard work and kaizen initiatives through FLIGHT DECK fundamentals and tools.

• Partner with Sales Directors to meet contract obligations and customers’ expectations where required.

• Prepare data and host performances reviews with customers where required.

• Ad-hoc projects as assigned by Customer Experience Leader.

• Embrace FLIGHT DECK fundamentals – respect for people, continuous improvement and customer driven.

Ideal Candidate

A strong communicator, problem-solver, and supports business goals and foster long-term customer relationships.

Required Qualifications

• Knowledge of customer order management principles.

• Bachelor’s degree from an accredited college or university or High School Diploma with at least 2 years of experience in Customer Service.

• Knowledge of process analysis and performance management.

• Ability to communicate effectively with all levels of the organization.

• Data analytics background with planning and organizational skills.

• Have good temperament to handle disputes and emergencies.

Preferred Qualifications

• Experience working in the Aviation industry or have Engineering background is an added advantage.

• Ability to balance attention to detail with prompt execution in a fast-paced environment.

• Quick learner, collaborative and strong aptitude for problem-solving.

• Strong interpersonal and communication skills.

• Strong knowledge of Microsoft Excel, Word applications.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information