Senior Advanced Field Support Representative

Basic Qualifications

Minimum of 25 weeks of military technical training school, along with an additional 6 years of related experience is required. or 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 6 years of related experience is required. Industry certifications are highly preferred. Field service or technical activity is preferred. or Bachelor's degree in a technical field or the equivalent experience, along with an additional 2 years of related experience is required.

 

CLEARANCE REQUIREMENTS: 

Department of Defense Secret security clearance is required within a reasonable amount of time after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As a Senior Advanced Field Support Representative, you’ll install and repair equipment; instruct customers in equipment operation; provide technical assistance; and check equipment for malfunctions. You’ll essentially conduct site and equipment inspections in order to perform preventative and corrective maintenance as well as conduct technical seminars and training for customer or company personnel, informal on-the-job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required. We’ll rely on you to diagnose and repair mechanical, hardware, software and systems failures using established procedures. You’ll be expected to interface with customers, military personnel, government dignitaries, external consultants/experts, all levels of employees across the company, including executive management.

What you’ll experience:

• Technologies that aren’t just top-notch, they’re often top-secret
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

What you bring to the table:

• Ability to travel more than 25% of the time. May deploy and operate with US Forces to CONUS or OCONUS field locations, including combat operations
• Advanced training/experience with digital data and voice network technologies ie. Cisco, Juniper, and Palo Alto Firewalls, SolarWinds, VMware ESXi, NetApp Storage, and Virtual NOSC Server environments.
• The ability to construct course material and train soldiers in the technologies used by the customer. 
• Exceptional communication skills

What sets you apart:

• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Ability to identify and load an Internal Operating System
• Identifies opportunities to apply AI for continuous improvement and innovation

Salary Note

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Combined Salary Range

USD $47.37 - USD $50.81 /Hr.

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans