Technology Operations Specialist

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which are delivering approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function, industry and market sector around the world. 

About the Role:

The Technology Operations Specialist is part of the Sales & Marketing Technologies and Reporting team in GSSO. This team focuses on leveraging technologies to improve sales productivity and the overall seller experience.

The Technology Operations Specialist contributes to the organization by supporting Gartner’s global salesforce through high quality and timely support of all sales technology tools. They work proactively to prevent delay for sales through technology errors and limitations. The role will have direct interaction with a global salesforce of 6k+ associates, primarily through ServiceNow, but as needed through conversation. The Technology Operations Specialist is expected to successfully deliver on the daily tasks and responsibilities of the Technology Operations Specialist function that will be assigned by the leadership of  Admin and User Support Team.

What You Will Do:

• Deliver advanced Tier 2 support for business sales and VR system users, resolving complex issues, escalating to Tier 3 or IT when necessary, and ensuring seamless business continuity.
• Leverage ServiceNow to create comprehensive reports, extracting actionable insights to inform the product development lifecycle and optimize operations.
• Partner with IT and Sales Technology product managers to support project implementations and back-end integrations, actively participating in quality assurance (QA) testing.
• Own, manage, and support continuous system enhancements to guarantee reliable business operations and system stability.
• Securely manage user access and permissions across enterprise Sales Technology tools within both Production and Training environments.
• Develop and improve the Sales Technology & Reporting Support knowledge base to document evolving responsibilities and processes. Empower Tier 1 support teams through dedicated training and ongoing tool support.

What you will need:

• Bachelor’s degree in technology with strong written and verbal communication skills, proficient use of MS Excel, Word and PowerPoint solutions.
• 2-3 years of previous experience in an application support role on an enterprise system (e.g., Salesforce, ServiceNow, SAP, etc.) for global organization.
• Can clearly demonstrate previous leadership within a support team.
• Strong skills and knowledge of Microsoft Office (most importantly Excel and PowerPoint).
• Ability to work under pressure and manage demanding timelines
• Demonstrate knowledge on application support activities, processes and techniques to resolve issues. 
• Excellent writing skills. Most of your work will be written (email, documentation, presentations etc.).
• Excellent telephone manners - support will be provided over the phone.
• Enjoys collaborating with others and working cross-functionally.
• Ability to independently complete assignments and move quickly from one assignment to the next.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

#LI-AS14 #GSSO

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:110643

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