Client Success Partner GBS (Guided)

Irving, TX; Fort Myers, FL$62,000 - $62,0001+ years

About the role:

The Client Success Partner (CSP) is part of the Client Success Organization, and partners with and supports Executive Partners (EPs) in Service delivery to role-specific, C-Level clients that drives client engagement and retention. The CSP will focus on providing critical executive support to clients via demonstrated Gartner acumen to deliver balanced service experience within agreed client timelines – deliver on agreed role for Consultations and engagement, insights platform and tools (e.g., Score, Interactive Priorities Navigator, etc.) expertise, registration, agenda, and pre/post support for Events and Peer engagement.

The CSP will typically partner with up to 3 Executive Partners aligned to a single client role, with the goal of working together to deliver high levels of client engagement & client value, resulting in client retention. This role offers the opportunity for mentorship from senior and highly experienced Executive Partners to develop client service delivery skills in areas such as: identifying clients’ mission-critical priorities and initiatives, aligning appropriate Gartner support to successfully address those priorities, facilitating client conversations, and developing depth of knowledge about the client role supported and how Gartner is best aligned to support the client success in delivering against their initiatives.

Job Description

What you will do:

Partner with the EP on service delivery specifically around Consultation and engagement planning & preparation including:
Assist EP with building meeting agenda and clarify participants’ roles in consultation calls
Creating starter decks for strategic meetings,
Attend all Consultation call requested by the EP
During consultation call, deliver agreed content and capture and curate notes that document the topics discussed and agreed-upon actions
After consultation calls, draft PCFUs and take action on agreed-upon follow-up items
Work with client & internal Gartner partners to ensure clients are registered for events and, where needed, help them create an agenda most aligned to their needs so they receive most value from attending events
Lead the facilitation of client engagement , partnering with other Gartner teams & coordinating directly with the client as needed to ensure timely and accurate delivery of agreed Gartner assets (e.g., inquiry, diagnostics, research content)
Support client with ad-hoc requests for access to Gartner content, helping them to self-serve leveraging the Gartner platform as appropriate.
Join analyst calls with clients where EP or Account Executive cannot attend to understand any next steps and client value received
For clients with Team Solutions, proactively work with the CSM for self-directed members to share information with the EP, and provide high-level updates to the Guided Team Leader as required during consultations
Share feedback, insights and learnings from other interactions and relevant on-the-job experiences with EPs
Review & align with EP on the Value Plan for each client in the aligned portfolio to understand specific client needs and Garter approach in delivering value

What you will need:

1+ years relevant professional and/or internship experience
Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
Bachelor’s degree preferred

#LI-IP1

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62,000 USD - 87,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:104721

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