Consultant - Digital Strategy, Customer Experience & Analytics

What makes Gartner Consulting a GREAT fit for you?

A career at Gartner Consulting will be unlike any other you have experienced. Not only are we passionate about technology and its applications, but we are also committed to attracting the most creative, talented, and self-driven people to take our well-regarded Consulting function to a whole new level. When you join Gartner, you will be a part of some of the most innovative business and technology efforts in the marketplace today. We are technology thought leaders for the 21st century. You can expect to connect technology innovations, data-driven insights and automation to the strategic requirements of an organization and to the commercial needs of a business, all within the context of a rapidly evolving digital economy. Consulting associates enjoy a collaborative work environment, exceptional training, and career development opportunities. If you thrive on solving complex business challenges with technology, Gartner Consulting is the place for you.

About Role:

Gartner Consulting is looking for a Consultant who will work with some of the world’s largest enterprises to shape digital roadmaps, assess and improve customer experience, design data-driven performance insights, and implement technology-enabled transformation priorities. The role will combine digital and technology consulting with hands-on dashboarding, analytics and automation, leveraging Gartner’s market-leading research and benchmarks.

What you’ll do:

• Work on consulting engagements for some of the world’s largest enterprises on their mission-critical priorities, including dashboarding and analytics, digital transformation, customer experience improvement and technology-enabled change that help clients improve business outcomes and accelerate value realization.

• Develop and demonstrate deep expertise in areas such as Digital Transformation, Enterprise Technology Strategy, Customer Experience Assessment, Digital Benchmarking, Dashboarding and Analytics, Automation, and Transformation Program Assurance.

• Understand client industry issues, exhibit structured problem-solving ability, and develop insights and recommendations based on in-depth research, Gartner benchmarks, client interviews, customer and operational data, and relevant market trends.

• Design executive dashboards, scorecards and reporting frameworks that translate business, customer and operational data into actionable insights for senior stakeholders.

• Develop and automate analytical and reporting solutions using Power BI, Power Platform, Excel and other relevant tools, improving the quality, consistency and timeliness of management information.

• Define key performance indicators, measurement frameworks and data requirements aligned to strategic priorities, customer outcomes and transformation objectives.

• Analyze business, customer and operational data to identify trends, root causes, performance gaps and opportunities for improvement, using independent judgment to shape recommendations.

• Conduct customer experience assessments, customer journey analyses, stakeholder interviews and workshops to identify pain points, service gaps, process inefficiencies and digital improvement opportunities.

• Support the development of digital and technology strategies, maturity assessments, operating models, business cases, transformation roadmaps and program assurance reviews.

• Use AI-enabled tools and techniques to accelerate research, synthesis, benchmarking, analysis, ideation and executive-ready deliverables, while applying appropriate quality control, source validation, confidentiality and human judgment.

• Prepare high-quality outputs in the form of executive presentations, dashboards, transformation roadmaps, business cases and written recommendations, communicating results using hypothesis testing, storyboarding and data visualization techniques.

• Work with globally distributed teams of consultants on client engagements and intellectual property development across multiple industry and technology domains, and support junior colleagues with research, analysis, dashboard development, story lining and deliverable quality.

What you’ll need:

• 3-5 years of total experience in strategy consulting, digital transformation, technology advisory, customer experience, business analytics, performance management, enterprise architecture, product strategy, IT strategy or related roles, preferably with exposure to large enterprise clients.

• 2+ years of experience delivering digital or technology transformation, analytics and dashboarding, customer experience improvement, operating model, program assurance or related consulting engagements.

• Experience delivering consulting engagements and recommending valuable insights using customer journey mapping, customer experience or digital maturity assessments, business capability assessment, benchmarking, prioritization and roadmap development.

• Demonstrated hands-on ability to design dashboards, scorecards, analytical models and automated reporting solutions using Power BI, Power Platform, Excel, SQL or similar analytics and visualization tools.

• Experience translating business and stakeholder requirements into meaningful KPIs, measurement frameworks, data requirements and executive performance views, with the ability to interpret data and communicate practical implications.

• Demonstrated understanding of digital transformation, customer experience, automation, cloud, data platforms, digital products and enterprise technology platforms, with the ability to translate technology opportunities into practical business and transformation actions.

• Experience using AI-enabled productivity tools to improve research, synthesis, analysis, ideation, deliverable creation and speed-to-insight, with strong attention to accuracy, source validation, client confidentiality and responsible use.

• Passionate about technology; tracks latest trends and their potential use to solve complex business problems, improve customer outcomes, automate processes and strengthen digital capabilities.

• Strong communication and interpersonal skills in a global environment, with the ability to collaborate continuously with cross-border teams and engage business, technology and data stakeholders.

• A curious and inquisitive mind, with openness to new experiences and learning, strong problem-solving ability, client focus and the versatility to work effectively across strategy, analytics, customer experience and transformation topics.

• Ability to create executive-ready dashboards and deliverables with clear storyline, data-backed recommendations, structured logic and practical next steps; Bachelor’s degree required, with an MBA or advanced degree in business, technology, engineering, analytics, computer science or a related field preferred.

Who you are:

• Self-starter and quick learner who demonstrates ownership, intellectual curiosity and a strong commitment to client impact.

• Strong consultative skills and problem-solving ability, with the confidence to structure ambiguous problems, analyze data and convert insights into actionable recommendations.

• Passionate about technology and helping clients improve customer and business outcomes through digital transformation, analytics, automation and data-driven decision-making.

• Comfortable combining hands-on dashboard and analytical delivery with broader digital and technology consulting, and using AI-enabled methods responsibly to improve productivity, quality and speed of delivery.

• Able to work effectively with senior stakeholders, engagement managers and globally distributed consulting teams across business, technology, customer experience and data topics.

• High-performing and versatile team player with strong intercultural communication, collaboration and stakeholder management skills.

• Willing to coach and support junior team members, helping them improve consulting craft, analytical rigor, dashboard development, AI-enabled productivity and deliverable quality.

What Gartner Consulting will offer you?

• A world-class consulting environment.

• The opportunity to work on cutting-edge dashboarding, analytics, customer experience, digital transformation and IT strategy engagements with a tier one client portfolio.

• A competitive salary.

• Structured bonus based on individual and corporate performance.

• Opportunities for promotion with a clearly defined career development structure.

• Opportunity to participate actively in the development and future of Gartner Consulting.

• A dynamic but relaxed and supportive working environment that encourages personal development.

About Gartner:

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. – Visit gartner.com to discover more.

Diversity, inclusion and engagement at Gartner:

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access Gartner’s career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096 or by sending an email to Applicant.Assistance@gartner.com.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:112692

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