Senior Conference Planner, Housing

Role Purpose:

Deliver a world class service to all attendees through the conference hotel booking experience.  Ensure first class execution, forward thinking and product development are applied constantly by the team and partners to aid client retention and business growth while still delivering a globally consistent and world class level of service.

What you will do:

Primary Responsibilities:

• Support the conference hotel accommodation strategy for Gartner’s Destination Conferences hosted in multiple geographies and range from 2,000 to 15,000 attendees.

• Creating housing documentation such as FAQs, booking guides, and email communications.

• Regularly review hotel pick-ups across multiple hotels and events, identifying opportunities to adjust inventory to maximize availability, and mitigate any financial risk of attrition.    

• Internal escalation point of contact for hotel questions or issues, particularly for EMEA, APAC, LATAM, and India based conferences.

• Manage 3rd party vendor hotel accommodations bookings

• Assist in reconciling final pickup and any rebates/concessions due to the group

• Travel to and carry out assigned “on-site” duties on designated conferences.

Expected Results:

• Flawless client experience

• Flawless execution with high client satisfaction scores and strong client retention

• Build and maintain excellent working relationships with internal stakeholders and external partners

• Achievement of financial objectives such as maximizing rebates and mitigating attrition risk.

• Exceptional operational efficiency

Key Contacts:

Internal:

• Conference Production team including, but not limited to, Registration, Associate Registration, Strategic Planning, Venue Selection & Strategy, Logistics, Exhibitor Operations, External Speaker Management and Analyst Management team, and Marketing.

External:

• Third party vendors

• Venues & hotels

What you will need:

• Minimum of 1-3 years in the hotel industry, preferably in group reservations, or 3-5+ years of business meeting planning experience

• Hotel/room block inventory management

• Rooming list management for large groups

• Project management experience

• Hotel negotiation and supplier management experience preferred

• Excellent interpersonal and customer service skills. Ability to effectively deal with attendee and associate concerns in a friendly and positive manner and provide positive and proactive solutions.

• Strong organizational and problem-solving abilities.

• Ability to work independently and as part of a global team.

• Highly motivated and detail-oriented.

• Ability to take initiative and handle multiple tasks simultaneously.

• Strong oral and written communication skills

• Proficiency in the MS Office suite including Word, Excel, Gdrive and Power Point. Knowledge of hotel reservation systems (but not required).

• Willingness to travel 25-30 % across EMEA locations

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:111021

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