Customer Support Specialist - Ottawa, ON

We are on the lookout for a Customer Support Specialist who comes from a strong customer service background, possibly in Hospitality, Retail, or the Bar/Restaurant industry, and is passionate about delivering top-notch customer experiences.

• Customer Service Enthusiast - You have a proactive approach to providing personalized, efficient assistance that fosters lasting relationships.

• Detail Oriented - You have a knack for capturing every detail, essential for troubleshooting and ensuring accurate responses to customer queries.

• Relationship Cultivator - You have a high degree of empathy and excellent interpersonal skills.

• Tech Curious - You have an interest in understanding how things work and are enthusiastic about learning and sharing new tech tools.

• Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.

• Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.

• Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.

• Build sustainable relationships through open and interactive communication.

• Collaborate with your team to devise new strategies to surprise and delight our customers.

• Coordinate with your team to ensure support coverage during all business hours.

• Identify trends in issues and feedback and report them to your supervisor.

• Be a champion of our brand and uphold our commitment to customer satisfaction.

• A passion for customer satisfaction and a naturally engaging personality.

• Ability to multi-task and manage all customer service platforms.

• A strong commitment to excellence in all you do!

• Exceptional verbal and written communication skills.

• Strong organizational skills and the ability to manage information from various sources simultaneously.

• An adaptable nature, ready to embrace change and tackle new challenges.

• A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.

• Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.

• Experience with Gladly and other SaaS productivity tools would be a bonus.

• Basic understanding of frontend or backend development.

• Knowledge or interest in integrative health or any wellness certifications would be advantageous.

• Salary: $44k CAD
• Room to make up to 6k CAD in bonuses annually
• Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role.
• Flexible PTO and competitive pay, because work-life balance matters
• RRSP/401k match and stock options to invest in your future
• Premium benefits package with customizable coverage, paramedical services, and an HSA.
• Fullscript discounts to save on high-quality wellness products 
• Continuous learning opportunities to grow your skills and career