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Senior Benefits & Leave Specialist
Rupa HealthOttawa, ONSenior
Apply About Fullscript
We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.
The Role
The Senior Benefits & Leave Specialist leads the administration and continuous improvement of employee benefits, leave of absence, and workplace accommodation programs across the U.S. and Canada. This role ensures full regulatory compliance, operational excellence, and a high-quality employee experience while proactively managing risk and partnering cross-functionally with People, Legal, Payroll, and leadership.
The role also provides oversight of worker’s compensation and U.S. and Canadian immigration processes including vendor and legal partnerships, with a focus on compliance, communication and operational effectiveness.
What You'll Do
Benefits, Leave, and Compliance Administration
Own end-to-end administration of U.S. and Canada benefits and leave programs.
Ensure compliance with all applicable federal, state, and provincial regulations including COBRA, ERISA (U.S.) and ESA, WSIB, EI (Canada).
Lead complex leave and accommodation cases (e.g., FMLA, ADA, and Canadian equivalents), ensuring a consistent and compliant interactive process.
Case Management & Employee Experience
Manage complex and escalated leave, accommodation, and return-to-work cases in partnership with People Business Partners and leaders.
Manage claims administration, vendor coordination and care management to support timely resolution.
Own the end-to-end employee experience for leave and accommodations, ensuring clarity, empathy, and consistency.
Support return to work planning and reintegration in alignment with jurisdictional requirements (state based and provincial systems).
Immigration Program Management
Coordinate immigration processes for U.S. and Canada, including temporary work permits, LMIA applications, tracking of expirations and renewals.
Serve as the primary point of contract for employees, providing clear communication and guidance through the immigration process.
Partner with external legal counsel to manage case progressions and ensure compliance with legal requirements in each country.
Workers’ Compensation & Vendor Management
Oversee U.S and Canada based workers’ compensation programs, including claims management, with the majority of the volume in the U.S.Coordinate with vendors and care providers to ensure effective case resolution and support handling and support return to work planning and reintegration.
Monitor program performance, including claim trends, cost containment and reporting to business leaders.
Policy, Process, and Operational Excellence
Develop, maintain, and continuously improve policies, SOPs, and documentation to ensure compliance and operational consistency.
Lead change management and rollout of new or evolving programs, including communication strategies and cascades to ensure awareness, adoption and clarity across the organization.
Implement scalable workflows, tools, and processes to support a distributed U.S. and Canada workforce.
Build and enhance centralized intranet framework for benefits, leave, wellness, and wellbeing programs.
Continuously evaluate and enhance the self-service model using employee feedback, usage data, and evolving workforce needs.
What You Bring
Deep knowledge of U.S./Canada leave, benefits, and employment laws; ability to apply them with sound, defensible decision-making.
Proven ability to lead high-risk, sensitive leave and accommodation cases end-to-end with consistency and care.
Leverage and optimize systems including HRIS (ADP, Workday), leave management platforms (e.g. Unum) and case management tools (e.g. Asana).
Clear, empathetic communicator who can guide employees and coach managers through complex processes.
Ability to build, scale, and continuously improve compliant programs, policies, and workflows.
Skilled in creating efficient, scalable processes and self-service tools that improve access and reduce friction.
Effective cross-functional partner who can align teams and manage external vendors to deliver outcomes.
Why Fullscript
Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
What to Know Before You Apply
We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.
A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.
A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.
We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
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