Quotation Management: Review customer requirements, align with Account Managers, enter RFQs into CRM, coordinate with production plants and follow up on quotes

Order Management: Manage sample and tooling orders, including system entry, plant coordination, delivery tracking and invoicing

Pricing Management: Maintain customer pricing in SAP and support price adjustments in alignment with Account Managers

Master Data & Billing: Manage customer master data and handle debit/credit notes related to pricing issues

Customer Systems & CSR: Work on customer portals and manage Customer Specific Requirements (CSR)

Contracts & Planning Support: Support customer contracts, SCM agreements and update forecasts and planning data

Feedback & Evaluation: Monitor supplier evaluations and collect customer feedback for internal improvement

Cross-functional Collaboration: Work closely with internal teams to ensure alignment and customer satisfaction

Education: Degree in Business, Sales, Engineering or a related field

Experience: 2–3 years of experience in Inside Sales or Customer Service

Languages: Fluent in German (native preferred) and English

Systems Knowledge: Experience with CRM tools (e.g. MS CRM) and ERP systems (SAP)

IT Skills: Proficiency in Microsoft Office, especially Excel and Outlook

Communication: Strong written and verbal communication skills

Organization: Excellent organizational skills with ability to manage multiple priorities

Mindset: Customer-oriented, proactive, team player with strong problem-solving attitude