Senior Software Engineer - Site Reliability

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, uptime is sacred. As a Senior Site Reliability Engineer (SRE), you'll be the engineer behind the curtain—designing for resilience, automating recovery, and ensuring our systems stay fast, stable, and observable at scale. You’ll partner closely with engineering, platform, and product teams to shift reliability left and set the standard for performance and availability.

If you live for clean telemetry, root cause resolution, and engineering chaos into confidence, this is your playground.

Responsibilities

• Write scripts for automating DevOps tasks such as configuration management, provisioning, and deployments using Python, Ruby, or Go.
• Integrate scripts with DevOps tools and pipelines.
• Manage user accounts, permissions, and file systems.
• Perform advanced Linux administration and shell scripting tasks.
• Automate system administration tasks using shell scripts.
• Design and implement CI/CD pipelines for automating deployments and testing.
• Utilize popular CI/CD tools such as Jenkins and GitLab CI/CD.
• Integrate CI/CD pipelines with version control systems and container orchestration platforms.
• Set up and manage monitoring and logging solutions.
• Use tools for collecting, analyzing, and visualizing application and infrastructure logs.
• Troubleshoot issues based on monitoring and logging data.
• Utilize Git for version control and collaboration.
• Perform branching, merging, and conflict resolution using Git.
• Set up and manage Git repositories.
• Work effectively with developers, operations teams, and other stakeholders.
• Document DevOps processes and procedures.
• Troubleshoot complex DevOps issues.
• Identify root causes of problems and implement solutions.

Qualifications

• 4–7 years of experience in SRE, DevOps, or Production Engineering roles
• Advanced understanding of programming concepts (data structures, algorithms, object-oriented programming).
• In-depth knowledge of Linux administration and shell scripting.
• Proficiency in using common Linux commands and tools for system administration.
• Extensive experience with Git.
• Proficiency in Git commands for branching, merging, and conflict resolution.
• Expert knowledge of CI/CD principles and best practices.
• Proficiency in CI/CD tools (e.g., Jenkins, GitLab CI/CD, Azure DevOps Pipelines).
• Experience in setting up and managing monitoring and logging solutions.
• Advanced communication and collaboration skills.
• Advanced problem-solving and analytical skills.
• Knowledge of RDBMS like MySQL, PostgreSQL.
• Expertise in database design, normalization, and optimization.
• Strong understanding of SQL and proficiency in writing complex queries.
• Experience in database administration tasks such as backup, recovery, security, and performance tuning.
• Extensive experience with Kubernetes environments.
• Deep understanding of Kubernetes architecture and components.
• Proficiency in using kubectl commands and managing Kubernetes resources.
• Experience in setting up and managing Kubernetes clusters.
• Experience with major cloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with cloud-specific DevOps tools and services for deployments, monitoring, and scaling.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.